Junior Helpdesk Specialist

TriTech Enterprise Systems Inc. (TriTech) is seeking several **'Junior Helpdesk Specialists'** to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project. **Responsible Duties**: These Junior Helpdesk specialists shall perform the following duties: - Serves as the...

Job DescriptionJob DescriptionPosition: Junior Helpdesk SpecialistDuration: 3-year base period with two (2) one-year option periods, commencing from the Notice to Proceed (NTP) Effective Date.Location: Baltimore, MD (Onsite from Day 1)Summary Statement:The Maryland Department of Transportation (MDOT) is issuing this CATS+ TORFP on behalf of the State Highway...

Personnel Experience: At least two (2) years of experience in the following technical areas: 1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis. 2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access. 3. Using a knowledge base to identify and...

Personnel Experience:At least two (2) years of experience in the following technical areas:1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access.3. Using a knowledge base to identify and...

Personnel Experience:At least two (2) years of experience in the following technical areas:1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access.3. Using a knowledge base to identify and...

Job DescriptionJob DescriptionPersonnel Experience:At least two (2) years of experience in the following technical areas:1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access.3. Using a knowledge...

Job Description Job Description Personnel Experience: At least two (2) years of experience in the following technical areas: 1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis. 2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access. 3. Using a...

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...

Job DescriptionJob DescriptionCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide...

Description/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...

Description/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...

Description/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...

Job DescriptionJob DescriptionGeneral Responsibilities of Helpdesk Specialist (Senior)The TO Contractor personnel shall, in cooperation with other SHA end-user technicians, work with SHA staff and IT liaisons supporting the needs of the end-user and the Tier 1 service desk. This includes the following tasks:A. Assist the desktop staff with daily end-user...

Description/Job Summary A Helpdesk Specialist II is responsible for: Exhibit exceptional customer services skills Respond to clients requests for service in a timely manner, research issues and resolve each interaction with customer satisfaction. Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in...

Description/Job Summary A Helpdesk Specialist II is responsible for: Exhibit exceptional customer services skills Respond to clients requests for service in a timely manner, research issues and resolve each interaction with customer satisfaction. Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in...

Job DescriptionJob DescriptionPosition: Senior Helpdesk Specialist Duration: 3-year base period with two (2) one-year option periods, commencing from the Notice to Proceed (NTP) Effective Date.Location: Baltimore, MD (Onsite from Day 1)Summary Statement:The Maryland Department of Transportation (MDOT) is issuing this CATS+ TORFP on behalf of the State...

Job DescriptionJob DescriptionPosition: Mobile Device Helpdesk SpecialistLocation: Baltimore, MD 21202- RemoteDuration: Until February 2026Interview mode: VirtualDuties and Responsibilities:Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end...

:Our customer is looking for an individual to join their helpdesk team which consists of 1 other individual at the moment. This person will be supporting 340 end users from a help desk perspective. This team averages about tickets per day and majority of the issues will solved in person. The ideal candidate is someone who has experience doing remote...