Technical Support Engineer

2 weeks ago

Atlanta, United States Koch Industries Full time
Your Job

We are seeking a motivated and proactive Technical Support Engineer to join our Collaboration and Support Center Manufacturing Excellence Group and the GP Enterprise Advanced Analytics Group. These groups serve as Centers of Excellence, driving manufacturing and commercial transformation across Georgia-Pacific by harnessing analytics, information, technology, and actionable insights. This role requires a self-starter who is comfortable learning on-the-fly and can lead efforts that touch multiple business units, technologies, and products. As manufacturing is 24/7, being able to work collaboratively with an international team and escalate/communicate/prioritize work is paramount.

What You Will Do
  • Provide support to engineers by delivering data, processes, and insights to make real-time decisions
  • Implement solutions that improve the reliability and completeness of our automated data collection and pipelines.
  • Collaborate with operations, engineering, and data science teams to enhance modeling and decision-making capabilities.
  • Utilize Big Data, Cloud, and Analytics technologies to focus on asset health, optimization, and process improvement.
  • Drive sustainable value and competitive advantage through the strategic use of analytics and technology.
Who You Are (Basic Qualifications)
  • Proven experience in IT operations within a manufacturing or related industry.
  • Excellent collaboration and partnership abilities with cross-functional teams.
  • Experience with programming, scripting, and web development tools - Angular, Web API, .NET, SQL, Powershell
  • Proficiency with Microsoft Office - namely Excel
  • Proven ability to create and maintain clearly written technical, user, and system documentation
  • A commitment to sustainable and responsible operational practices.
What Will Put You Ahead
  • Controls, manufacturing, or OT experience
  • Experience with Cloud technologies namely Amazon Web Services (AWS)
  • AVEVA / OSIsoft PI platform or other time-series data historian
  • Understanding of the Purdue model, IT/OT network segmentation, and PLC/DCS communication
  • Experience in UI/UX graphical design
  • Project management and/or business analyst experience


At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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