Director of Rooms

1 day ago

Brookline, United States Kisco Senior Living Full time
Job Description

The Director of Rooms at The Newbury drives all aspects of service excellence in a high end senior living community. This position creates and implements the vision for customer services of the community that are non-clinical in nature. Reporting to the General Manager of the community, this position plans, designs, implements and evaluates services in Resident Relations.

Essential Job Functions & Responsibilities

  • Implements vision for service excellence
  • Ensures alignment across the community for improving and measuring service excellence initiatives and programs
  • Manages and improves resident and family satisfaction and loyalty using a variety of listening and learning methods and continuous improvement plans
  • Builds and leads a highly effective team
  • Achieve better than industry targets and results for revenue growth and expense management
  • Establish a base of vendor partners to provide services as needed to enhance service delivery
  • Ensures the implementation of the strategy for the dining experience in all dining venues in the community and inspires the staff to achieve this vision
  • Creates and implements programming standards to engage residents in meaningful and relevant programs to support the Art of Living Well into all aspects of the community
  • Ensures customer service is delivered with excellence while leveraging revenue opportunities for value-added services
  • Oversees training, performance management and hiring practices for alignment of human capital to organizational culture and service excellence objectives and associate engagement, retention and turnover results
  • Drive adoption of Kisco’s software systems, resources and tools
  • Responsible to identify, benchmark and leverage best practices of customer experiences in the industry.
  • Perform all other related duties as assigned

Knowledge/Skills/Abilities

  • Building Highly Effective Teams – Blends people into teams; creates strong morale and spirit; defines success in terms of the whole team
  • Business Acumen – Knowledgeable in current and possible future trends, technology, and information affecting a business. Strong financial management skills, especially managing staffing/labor costs
  • Customer Focus – Acts with the customers in mind. Easily gains their trust and respect. Excels at anticipating expectations and delighting customers
  • Drive for Results – Steadfastly pushes self and others for results; can be counted on to exceed goals successfully
  • Hiring & Staffing – Hires top talent using an effective process and criteria; assembles talented staff who complement each other’s strengths; has a nose for talent
  • Innovation Management – Has good judgment about which creative ideas and suggestions will work; able to bring creative ideas to life
  • Managerial Courage – Leans into difficult conversations in a timely manner. Provides current, direct, complete, and “actionable” positive and constructive feedback to others
  • Managing and Measuring Work – sets clear objectives and measures for work of others; monitors process, progress and results; builds feedback loops into work
  • Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire teams or organizations

Education/Experience/Training

  • Bachelor’s Degree
  • 8 – 10 years’ management experience in hospitality or a service industry.
  • Proven track record leading results driven teams with an emphasis on financial & operational performance, customer and associate engagement.
  • Degree in hospitality preferred.
  • Master’s degree a plus.
  • Availability to work evenings, weekends and holidays. This position works Tuesday-Saturday or Sunday-Thursday.

What’s in it for me? (Great Question)

  • Competitive pay
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental (Full-time only)
  • Matching 401k (Full-time only)
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates.  Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

 All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer

  • Operating Room Director

    3 weeks ago

    Brookline, Massachusetts, United States Mass General Brigham Full time

    About the RoleMass General Brigham is seeking an experienced leader to fill the position of Operating Room Director. This critical role will be responsible for overseeing the day-to-day operations of our operating room departments, ensuring seamless patient care and efficient workflow.Key ResponsibilitiesDirects and coordinates the technical and support...

  • Senior Operating Room Nurse Director

    1 month ago

    Brookline, Massachusetts, United States Mass General Brigham Full time

    At Mass General Brigham, we are seeking a highly skilled and experienced Senior Operating Room Nurse Director to join our team.About the RoleThis is an exciting opportunity for a compassionate and innovative leader to oversee the daily operations of our operating room department. As a Senior Operating Room Nurse Director, you will be responsible for ensuring...

  • Operating Room Nursing Director

    3 weeks ago

    Brookline, Massachusetts, United States Mass General Brigham Full time

    About the RoleWe are seeking an experienced Operating Room Nursing Director to join our team at Mass General Brigham. This is a full-time position that will be responsible for providing leadership and direction to our operating room staff.Key ResponsibilitiesOversee daily operations of the operating room, ensuring efficient and effective patient careProvide...

  • Operating Room Assistant Director RN Lead

    4 weeks ago

    Brookline, Massachusetts, United States Mass General Brigham Full time

    We are seeking an exceptional Operating Room Assistant Director RN Lead to join our team at Mass General Brigham in Brookline, Massachusetts. With a competitive salary range of $130,000 - $160,000 per year, this opportunity offers a unique blend of clinical expertise and leadership skills.Job Description:As an Operating Room Assistant Director RN Lead, you...

  • Director's Office Assistant

    1 week ago

    Brookline, Massachusetts, United States Town of Brookline Full time

    About the JobWe are seeking a highly organized and detail-oriented individual to join our team as the Director's Office Assistant. In this role, you will provide administrative support to the Library Director, ensuring the smooth operation of the library.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to...

  • Director's Administrative Associate

    1 week ago

    Brookline, Massachusetts, United States Town of Brookline Full time

    About the Role:">We are seeking an Executive Assistant to join our team at the Town of Brookline. This role will provide administrative support to the Library Director and assist with daily operations. The ideal candidate will have excellent communication and organizational skills, knowledge of payroll and personnel principles and procedures, and 3-5 years...

  • Executive Assistant to the Library Director Position

    1 week ago

    Brookline, Massachusetts, United States Town of Brookline Full time

    Job Summary:">We are seeking an Executive Assistant to provide administrative support to the Library Director. This role requires a high level of organizational skills, attention to detail, and ability to maintain confidentiality.">Responsibilities:">">Assist the Library Director with daily operations and administrative tasks">Provide administrative support...

  • Registered Nurse

    15 hours ago

    Brookline, United States Disability Solutions Full time

    Mass General Brigham is seeking a Registered Nurse (RN) Director OR - Operating Room for a nursing job in Brookline, Massachusetts.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding the unique...

  • Registered Nurse

    1 day ago

    Brookline, United States Mass General Brigham Full time

    Job DescriptionMass General Brigham is seeking a Registered Nurse (RN) Director OR - Operating Room for a nursing job in Brookline, Massachusetts.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding...

  • Mass General Brigham | Registered Nurse

    1 day ago

    brookline, United States Mass General Brigham Full time

    Mass General Brigham is seeking a Registered Nurse (RN) Director OR - Operating Room for a nursing job in Brookline, Massachusetts.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding the unique...

  • Director of Community Outreach and Partnerships

    1 month ago

    Brookline, Massachusetts, United States Sylvan Learning of Brookline Full time

    About the Role">The Assistant Director of Family Engagement will play a key role in supporting the Director of Family & School Involvement in enrolling new and returning students at Sylvan Learning centers. This position requires strong organizational skills, excellent customer service abilities, and the ability to work collaboratively as part of a...

  • Mass General Brigham | Registered Nurse

    16 hours ago

    Brookline, MA, United States Mass General Brigham Full time

    Mass General Brigham is seeking a Registered Nurse (RN) Director OR - Operating Room for a nursing job in Brookline, Massachusetts. Job Description & Requirements Specialty: OR - Operating Room Discipline: RN Duration: Ongoing 40 hours per week Shift: 8 hours, days Employment Type: Staff At Mass General Brigham, we believe in recognizing and...

  • Level I Registered Nurse

    15 hours ago

    Brookline, United States Mass General Brigham Full time

    Mass General Brigham is seeking a Registered Nurse (RN) OR - Operating Room Level I for a nursing job in Brookline, Massachusetts.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding the unique...

  • Level I Registered Nurse

    1 day ago

    Brookline, United States Mass General Brigham Full time

    Mass General Brigham is seeking a Registered Nurse (RN) OR - Operating Room Level I for a nursing job in Brookline, Massachusetts.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding the unique...

  • IT Infrastructure Director

    7 days ago

    Brookline, Massachusetts, United States Town of Brookline Full time

    IT Infrastructure Leadership RoleWe are seeking a highly skilled IT professional to lead our data center and active directory management teams. This is a senior leadership role that requires a strong technical background, excellent communication skills, and the ability to motivate and direct team members.The estimated salary for this position is $103,350 -...

  • Administrative Support Specialist

    1 week ago

    Brookline, Massachusetts, United States Town of Brookline Full time

    About the JobWe are seeking an Administrative Support Specialist to join our team at the Town of Brookline. The successful candidate will provide administrative support to the Library Director, ensuring the smooth operation of the library.The ideal candidate will have excellent organizational and communication skills, with the ability to work independently...

  • Level I Registered Nurse

    1 day ago

    Brookline, United States Mass General Brigham Full time

    Job DescriptionMass General Brigham is seeking a Registered Nurse (RN) OR - Operating Room Level I for a nursing job in Brookline, Massachusetts.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding...

  • Mass General Brigham | Level I Registered Nurse

    1 day ago

    brookline, United States Mass General Brigham Full time

    Mass General Brigham is seeking a Registered Nurse (RN) OR - Operating Room Level I for a nursing job in Brookline, Massachusetts.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding the unique...

  • Assistant Director of Family Engagement

    4 weeks ago

    Brookline, MA, United States Sylvan Learning of Brookline Full time

    GENERAL SUMMARY The Assistant Director of Family Engagement supports the Director of Family & School Involvement in enrolling new and returning Sylvan students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked appointments, and offer feedback to the Contact Center team to improve the...

  • Library Operations Coordinator

    1 week ago

    Brookline, Massachusetts, United States Town of Brookline Full time

    About the JobThe Town of Brookline is seeking a skilled and detail-oriented individual to fill the role of Library Operations Coordinator. This position provides critical support to the Library Director, ensuring the efficient operation of the library.The ideal candidate will possess excellent organizational and time management skills, with the ability to...