Enterprise Partnerships, Consumer Advocacy

3 weeks ago

Richardson, United States The Goldman Sachs Group Full time

Platform Solutions

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

  • Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
  • Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
  • ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

About Consumer Advocacy

Sitting within the Enterprise Partnerships business at Goldman Sachs, the Consumer Advocacy & Operational Risk team is seeking an experienced individual at the Vice President level to join the team in the US and manage Consumer Advocacy & Operational Risk. With an increased focus on consumer protection and fair and responsible banking practices, this individual will partner closely with the first, second and third lines of defense to advocate for consumer interests and apply a UDAP/UDAAP-focused lens to key initiatives across the business.

Responsibilities:

  • Manage centralized Consumer Advocacy & Operational Risk team responsible for internal and external customer advocacy & operational risk efforts to drive business outcomes and profitability while protecting the firm against reputational and regulatory risk; a key functional pillar is the fair and responsible banking program
  • Oversee and manage diverse team of professionals
  • Manage cross-functional, regulatory deliverables with strong attention to detail
  • Serve as administrator for senior level governance forums to drive correct level of engagement, and outcomes.
  • Understand and maintain regulatory changes impacting the consumer business and create strategies to support and address
  • Serve as subject matter expert on consumer protection matters, including but not limited to UDAP/UDAAP-related regulations and industry topics
  • Manage first line of defense Fair and Responsible Banking program with a focus on UDAAP and consumer protection risk mitigation activities, including business controls
  • Drive engagement model with priority trade associations and lead engagement with key external advocacy groups

Qualifications:

  • 8+ years of relevant experience; 4+ years of people management experience
  • Background in operational risk and/or consumer banking required; prior regulatory experience preferred
  • Skilled in combining data analytics with product knowledge to generate actionable insights
  • Excellent stakeholder management skills; able to influence cross-functional teams
  • Problem solver and creative thinker, with the ability to work in a fast-paced environment
  • Excellent interpersonal and communication skills, both written and verbal
  • Comfort and ability to present complex material in front of diverse stakeholder groups
  • Results-oriented -- ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered

Location

  • Possible work locations include New York, Dallas, Wilmington, DE or Draper, UT

Goldman Sachs is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at CareersFeedback@gs.com, or you can send your CV/resume to CareersFeedback@gs.com.

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