Site Reliability Engineer, Platform Solutions, Enterprise Partnerships
4 weeks ago
Job Summary
We are seeking a highly skilled Site Reliability Engineer to join our Platform Solutions team. As a key member of our team, you will be responsible for architecting, designing, and implementing strategic business initiatives that enable us to provide best-in-class customer experiences and banking solutions.
Key Responsibilities
- Collaborate with Enterprise Partnership teams to design and implement strategic business initiatives.
- Work with cross-functional teams to ensure cohesiveness of overall end-to-end experiences.
- Perform site reliability engineering duties, including monitoring SLOs, incident management, troubleshooting, and building/implementing tools related to observability.
- Create and support automation solutions to improve platform reliability and team productivity.
- Assess monitoring & alert signals to determine impact and risk to the business.
- Define, measure, and continuously optimize system performance.
- Perform timely escalation of critical issues and proactively identify patterns of recurring issues.
- Provide primary operational support and engineering for multiple large, distributed software applications.
- Work with core banking platforms to prioritize product development roadmaps and align with business and technological initiatives.
- Work closely with Business and Product to identify market opportunities and build business cases for new features, products, and revenue streams.
Requirements
- 5+ years of prior work experience in SRE and Production support role as an individual contributor.
- Advanced degree in Computer Science, Computer Engineering, or related field.
- Experience with distributed systems design, maintenance, and troubleshooting.
- Familiarity with database concepts.
- Experience in implementing monitoring systems and dashboards from logs, metrics, and telemetry.
- Familiarity in working on retail/consumer banking platforms.
- Proven ability to deescalate difficult situations with customers.
- Ability to successfully manage time and balance multiple tasks.
- Strong verbal and written communication skills.
- Experience with cloud computing and running applications at scale.
- Ability to pick up new software, frameworks, and APIs quickly.
- Experience in ITIL, DevOps, and SRE ecosystem.
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