Site Reliability Engineer, Platform Solutions, Enterprise Partnerships

4 weeks ago


Richardson, Texas, United States The Goldman Sachs Group Full time

Job Summary

We are seeking a highly skilled Site Reliability Engineer to join our Platform Solutions team. As a key member of our team, you will be responsible for architecting, designing, and implementing strategic business initiatives that enable us to provide best-in-class customer experiences and banking solutions.

Key Responsibilities

  • Collaborate with Enterprise Partnership teams to design and implement strategic business initiatives.
  • Work with cross-functional teams to ensure cohesiveness of overall end-to-end experiences.
  • Perform site reliability engineering duties, including monitoring SLOs, incident management, troubleshooting, and building/implementing tools related to observability.
  • Create and support automation solutions to improve platform reliability and team productivity.
  • Assess monitoring & alert signals to determine impact and risk to the business.
  • Define, measure, and continuously optimize system performance.
  • Perform timely escalation of critical issues and proactively identify patterns of recurring issues.
  • Provide primary operational support and engineering for multiple large, distributed software applications.
  • Work with core banking platforms to prioritize product development roadmaps and align with business and technological initiatives.
  • Work closely with Business and Product to identify market opportunities and build business cases for new features, products, and revenue streams.

Requirements

  • 5+ years of prior work experience in SRE and Production support role as an individual contributor.
  • Advanced degree in Computer Science, Computer Engineering, or related field.
  • Experience with distributed systems design, maintenance, and troubleshooting.
  • Familiarity with database concepts.
  • Experience in implementing monitoring systems and dashboards from logs, metrics, and telemetry.
  • Familiarity in working on retail/consumer banking platforms.
  • Proven ability to deescalate difficult situations with customers.
  • Ability to successfully manage time and balance multiple tasks.
  • Strong verbal and written communication skills.
  • Experience with cloud computing and running applications at scale.
  • Ability to pick up new software, frameworks, and APIs quickly.
  • Experience in ITIL, DevOps, and SRE ecosystem.


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