Current jobs related to Front Desk Manager - Indianapolis - Delta Hotel Indianapolis

  • Front Desk Manager

    3 months ago

    Indianapolis, United States Delta Hotel Indianapolis Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager _ PM SHIFT

    4 weeks ago

    Indianapolis, United States Wyndham Indianapolis West Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a Front Desk Manager to oversee the evening operations during the PM shift. The ideal candidate will be responsible for managing the front desk staff, ensuring efficient and friendly customer service, and maintaining a well-organized and smooth operation.Responsibilities:1. Manage the front desk team...

  • Assistant Front Desk Manager

    3 months ago

    Indianapolis, United States Wyndham Indianapolis West Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking an Assistant Front Desk Manager / Night MOD to oversee the daily operations of our front desk area. The ideal candidate will be responsible for managing a team of front desk agents, ensuring exceptional customer service, handling guest inquiries and issues, and coordinating with other departments to...

  • Front Desk Supervisor

    9 hours ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    2 months ago

    Indianapolis, United States Arbor Lodging Management Full time

    ** Front Desk Supervisor** **Job Category****:** Front Desk **Requisition Number****:** FRONT01527 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott,...

  • Front Desk Supervisor

    2 days ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager in...

  • Front Desk Supervisor

    4 months ago

    Indianapolis, United States Regional Women's Health Group Full time

    ** Front Desk Supervisor** **Job Category****:** Practice Operations **Requisition Number****:** FRONT003850 Showing 1 location **Job Details** **Description** **Obstetrics and Gynecology of Indiana** a division of Axia Women's Health is part of the largest integrated Women's Health Care Group in the United States, comprised of over 300 providers, 100...

  • Front Desk Coordinator

    2 weeks ago

    Indianapolis, Indiana, United States Nephrology Associates of Northern Illinois and Indiana (NANI) Full time

    About the RoleNephrology Associates of Northern Illinois and Indiana (NANI) is seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesFront Desk Operations: Greet...

  • Front Desk Agent

    2 days ago

    Indianapolis, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Delta Hotels by Marriott Indianapolis East. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.Key Responsibilities:Register guests and handle...

  • Front Desk Agent

    5 days ago

    Indianapolis, United States Aimbridge Hospitality Full time

    $16 per hour. Weekends Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities i Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • EXPERIENCED Front Desk Associate

    4 months ago

    Indianapolis, United States Arbor Lodging Management Full time

    ** EXPERIENCED Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** EXPER001873 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for...

  • Front Desk Agent

    2 months ago

    Indianapolis, United States Arbor Lodging Management Full time

    ** Front Desk Agent -- EXPERIENCED** **Job Category****:** Front Desk **Requisition Number****:** FRONT002065 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for...

  • Front Desk

    2 months ago

    Indianapolis, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionWe’re looking for a Part/Full time Front Desk Agent to assist guests with their requests . ResponsibilitiesCheck in guests, answer phones and take reservationsRespond to guest complaints, requests and emergenciesBalance the cash drawer and log receiptsSkillsAn eye for detailGood problem-solving skillsStrong customer service...

  • Front Desk Manager

    2 weeks ago

    Indianapolis, Indiana, United States The Westin Indianapolis Full time

    Job Summary:The Westin Indianapolis is seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, leading and motivating the front desk team, and ensuring smooth check-in and...

  • Front Desk Representative

    2 days ago

    Indianapolis, Indiana, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at the Sheraton Indianapolis City Centre Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesCheck guests in and out of the hotel, ensuring...

  • Front Desk Representative

    7 days ago

    Indianapolis, Indiana, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities Greet...

  • Front Desk Administrator

    4 months ago

    Indianapolis, United States DuCharme McMillen & Associates Inc Full time

    ** Front Desk Administrator** **Job Category****:** Administrative **Requisition Number****:** FRONT001326 Showing 1 location **Job Details** **Description** * Employee stock ownership program eligibility begins day ONE of employment. * COMPANY PAID Paternity & Maternity Leave. * Generous PTO package, 2 paid floating holidays, 1 day of paid volunteer time...

  • Full Time Front Desk Agent

    4 months ago

    Indianapolis, United States Arbor Lodging Management Full time

    ** Full Time Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01224 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott,...

  • Front Desk Associate

    3 months ago

    Indianapolis, United States European Wax Center Full time

    (HIRING FOR THREE LOCATIONS: CARMEL, NORA, INDIANAPOLIS) European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry. We promote a professional and positive culture with an...

  • Front Desk Representative

    1 week ago

    Indianapolis, Indiana, United States Marriott Indianapolis East Full time

    Job Summary:As a Front Desk Agent at Marriott Indianapolis East, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in...

Front Desk Manager

4 months ago

Indianapolis, United States Delta Hotel Indianapolis Full time
Job Summary

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

QUALIFICATIONS:
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
  • Must have a valid driver's license from the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
JOB RESPONSIBILITIES:
  • Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
  • Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
  • Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
  • Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
  • Develop employee morale and ensure training of Front Desk personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
  • Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
  • Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
  • Participate in required M.O.D. program as scheduled.
  • Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
  • Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
  • Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
  • Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
  • Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
  • Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
  • Ensure implementation of all Aimbridge Hospitality policies and house rules.
  • Understand hospitality terms.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Attend monthly all-employee team meetings and any other functions required by management.
  • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
  • Obtain all necessary information when taking room reservations.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Process and handle guest laundry (property specific).
  • Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Aimbridge Hospitality standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Aimbridge tam meeting.
  • Focus the Front Desk Department on their role in contributing to the guest service scores.
  • Monitor all V.I.P.'s special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
  • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
  • Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
  • Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
  • Conduct meetings according to Aimbridge Hospitality standards as required by management.
  • Other duties as required.
Property Details

Delta Hotels by Marriott Indianapolis East creates a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of the frequent business traveler in mind. We focus on the details that really matter and provide smart valued services and amenities including fast free Wi-Fi and free bottled water. A memorable hotel located just a few minutes from Downtown Indianapolis. Our premier hotel is situated just minutes away from Lucas Oil Stadium and other exciting locales. Taste a variety of popular entrees at our on-site restaurant featuring fresh Indiana ingredients daily. Our hotel is connected via covered walkway to the Indianapolis Marriott East which also offers 26 event venues with a variety of spaces ideal for any occasion. Whatever brings you to Indianapolis, our Indiana hotel is ready to make your stay a success.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan