IT Support Desk Supervisor

3 months ago


Hauppauge, United States B&L PC Solutions Inc Full time

Benefits:

401(k)

401(k) matching

Competitive salary

Health insurance

We’re currently in search of a Supervisor to fulfill the following job responsibilities:

Initial triage on all inbound support calls

Answering incoming calls and responding to incoming tickets

Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly

Dispatching tickets that are not able to be handled remotely to our on-site technicians

Verifying that backups are functioning properly both on-site and off-site for clients

Confirming that client's are satisfied with the products and services that are being provided to them

Assist with organizing documentation for clients

Creation of standard operating procedures

Qualifications:

  1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
  2. You should consider yourself to be kind, patient, and happy
  3. Team player - you enjoy working well with others.

You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):

Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking

Job Types: Full-time

Experience:

IT Help Desk / Support: 2 years (Required)

Education:

High school graduate

Associates Degree (Minimum)



  • Hauppauge, United States B&L PC SOLUTIONS INC Full time

    Job DescriptionJob DescriptionWe’re currently in search of a Supervisor to fulfill the following job responsibilities:Initial triage on all inbound support callsAnswering incoming calls and responding to incoming ticketsOrganizing tickets in our queue and ensuring that technicians are handling them properly and quicklyDispatching tickets that are not able...


  • Hauppauge, United States B&L PC SOLUTIONS INC Full time

    Job DescriptionJob DescriptionWe’re currently in search of a Supervisor to fulfill the following job responsibilities:Initial triage on all inbound support callsAnswering incoming calls and responding to incoming ticketsOrganizing tickets in our queue and ensuring that technicians are handling them properly and quicklyDispatching tickets that are not able...


  • Hauppauge, United States B&L PC SOLUTIONS INC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryHealth insurance Were currently in search of a Supervisor to fulfill the following job responsibilities:Initial triage on all inbound support callsAnswering incoming calls and responding to incoming ticketsOrganizing tickets in our queue and ensuring that technicians are handling...


  • Hauppauge, United States B&L PC SOLUTIONS INC Full time

    Benefits:401(k)401(k) matchingCompetitive salaryHealth insuranceJob Responsibilities:Initial triage on all inbound support callsAnswering incoming calls and responding to incoming ticketsOrganizing tickets in our queue and ensuring that technicians are handling them properly and quicklyDispatching tickets that are not able to be handled remotely to our...


  • Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    Job DescriptionWe're seeking a skilled IT Support Desk Supervisor to oversee our technical support operations at B&L PC SOLUTIONS INC. This is a full-time position that requires 2 years of experience in IT help desk/support and proficiency in various technologies.The estimated annual salary for this role is $65,200 - $88,160, depending on location and...


  • Hauppauge, New York, United States Flexible IT Full time

    About the RoleWe are seeking a Network Help Desk Technician to join our team at Flexible IT. As a Network Help Desk Technician, you will be responsible for providing technical support and assistance to our clients.Duties and ResponsibilitiesConfigure and support on-premises hardware and softwareConfigure and support cloud-based hardware and softwareAnswer...

  • IT Support Supervisor

    2 weeks ago


    Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    We are seeking a skilled IT Support Supervisor to join our team at B&L PC SOLUTIONS INC. As a key member of our support team, you will be responsible for overseeing the resolution of technical issues and ensuring excellent customer satisfaction.The ideal candidate will have 2 years of experience in an IT Help Desk/Support role and possess strong leadership...


  • Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    Job OverviewWe are seeking an experienced IT Support Supervisor to lead our team in providing exceptional technical support services. This is a full-time position that requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality service.Key ResponsibilitiesTriage and resolve technical issues via phone,...

  • IT Help Desk

    12 hours ago


    Hauppauge, United States Flexible IT Full time

    Job DescriptionJob DescriptionWhy Flexible IT?At Flexible IT, we believe that our success is tied to the growth and fulfillment of the people who work here.  As an IT Help Desk you'll have plenty of opportunities to develop your technical skills and a clear career path for professional growth.Career Growth OpportunitiesWe are committed to nurturing...

  • IT Help Desk

    3 months ago


    Hauppauge, United States Flexible IT Full time

    Why Flexible IT? At Flexible IT, we believe that our success is tied to the growth and fulfillment of the people who work here.  As an IT Help Desk you'll have plenty of opportunities to develop your technical skills and a clear career path for professional growth. Career Growth Opportunities We are committed to nurturing your potential, fostering your...


  • Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    B&L PC SOLUTIONS INC is currently seeking an experienced IT Support Desk Supervisor to lead our technical support team. As a key member of our organization, you will play a crucial role in ensuring that our clients receive exceptional service and support.The successful candidate will possess excellent leadership skills, with the ability to motivate and guide...


  • Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    Job OverviewWe are seeking a highly skilled IT Support Desk Supervisor to lead our technical support team at B&L PC SOLUTIONS INC. The successful candidate will have 2 years of experience in IT help desk/support and be proficient in various technologies including Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, and...


  • Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    About the PositionWe are currently seeking an experienced Help Desk Management Specialist to join our team at B&L PC SOLUTIONS INC. In this role, you will be responsible for managing the day-to-day operations of our help desk, including initial triage on all inbound support calls and answering incoming calls and responding to incoming tickets.As a Help Desk...

  • Front Desk Associate

    2 weeks ago


    Hauppauge, New York, United States Noble Gold Assets LLC Full time

    Noble Gold Assets LLC OverviewNoble Gold Assets LLC is a dynamic and growing company that offers a range of exciting career opportunities. Our team is dedicated to providing exceptional customer service and support to our clients and colleagues.Job Summary:This Receptionist position is responsible for providing administrative support to our team, managing...


  • Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    About the RoleWe are looking for a Senior IT Help Desk Coordinator to join our team. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering exceptional customer service.ResponsibilitiesProvide technical support via phone, email, or chatLead a team of junior support techniciansDevelop and...


  • Hauppauge, New York, United States Aimbridge Hospitality Full time

    Job Summary:The Night Auditor is responsible for ensuring the smooth operation of our front desk and reservations systems during non-peak hours. This includes preparing and completing end-of-day processes, running daily reports, and maintaining high levels of customer satisfaction.About the Company:Aimbridge Hospitality is a leading provider of hospitality...


  • Hauppauge, New York, United States Noble Gold Assets LLC Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Noble Gold Assets LLC. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and supporting our operations.Compensation PackageThe successful candidate can expect a competitive salary,...

  • IT Support Manager

    3 days ago


    Hauppauge, United States Flexible IT Full time

    Job DescriptionJob DescriptionFlexible Systems is the largest MSP in Long Island, NY.   We operate out of our company-owned 40,000-square-foot facility located in Hauppauge, New York.    We help small & mid-size businesses with their information technology needs. We are driven by a passion for finding better ways to do things. Whether it’s streamlining...


  • Hauppauge, New York, United States Flexible IT Full time

    Job TitleTechnical Support SpecialistAbout UsFlexible IT is a leading Microsoft Gold Certified managed services provider in Long Island. Our company is driven by a team of skilled individuals who understand technology's vital role in business.Compensation and BenefitsEstimated Salary: $60,000 - $80,000 per yearFlexible work environmentHealth insurancePaid...


  • Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time

    Are you a motivated and experienced IT professional looking for a new challenge? We are seeking a Desktop Support Manager to join our team at B&L PC SOLUTIONS INC.The ideal candidate will have a minimum of 2 years of experience in an IT Help Desk/Support role and possess excellent leadership, communication, and problem-solving skills. This is a full-time...