Senior IT Help Desk Coordinator Role
1 week ago
We are looking for a Senior IT Help Desk Coordinator to join our team. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering exceptional customer service.
Responsibilities- Provide technical support via phone, email, or chat
- Lead a team of junior support technicians
- Develop and maintain knowledge base articles
- Participate in on-call rotation
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- Minimum 2 years of experience in IT help desk support role
- Strong understanding of computer systems, networks, and software applications
- Excellent problem-solving and communication skills
Estimated salary: $55,000 - $75,000 per year
The successful candidate will receive a competitive compensation package, including health insurance, retirement plan, and paid time off.
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