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Customer Success Consultant

4 months ago

Owings Mills, United States Pavion Full time

Pavion and our family of companies are seeking a talented and motivated User Experience Consultant to join our integration business unit.

Primary Responsibilities:

  • Lead needs assessment, collecting requirements from customer on workflow and programming for Nurse call systems
  • Lead needs assessment, collecting requirements from customer on workflow and programming for education & security systems
  • Maintain and update training documents, including SOPs, presentations, training guides and other materials
  • Conduct onsite/remote training sessions with customers, ensuring a comprehensive understanding of Pavion principles and best practices Deliver engaging and interactive training sessions that cater to diverse learning styles
  • Collaborate with cross-functional teams, including designers, engineers and project managers, to ensure customer success with technology implementation as it relates to workflow, training and go-live
  • Monitor and evaluate the effectiveness of training sessions through assessments and surveys
  • Address customer inquires and concerns related to product training, providing prompt and accurate responses
  • Assist in the development of new training programs or initiatives as needed
Basic Qualifications:
  • Bachelor’s degree or comparable work experience
  • 1-3 years’ experience in end user training guide design and conducting end user training
  • Proficiency in MS Teams, Word, Excel, Outlook and PowerPoint
  • Valid Drivers License
Preferred Qualifications:
  • Project management certifications
  • Lean enterprise certifications
  • Reporting Analytics experience
  • Rauland 5/Rauland Enterprise implementation experience
  • Experience in building requirements for UAT testing and conducting
  • Knowledge of Voice of the Customer principles, methodologies and tools (i.e. Adobe Creative Suite, prototyping tools and/or learning management systems)
  • Familiar with Healthcare industry
  • Familiar with Education industry


Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)