IT Help Desk Support Specialist

2 weeks ago


Rome, United States American Systems Full time


Job Title / Level

IT Help Desk Support Specialist - Ability to obtain Secret Clearance

Clearance Required?

Secret

Location:

Rome, NY 13440 US (Primary)

% Travel

0 - 10%

Job Description

AMERICAN SYSTEMSis searching fora mission driven professional with the ability to obtain Secret Clearance, A+ Certificateand1-2 years of experience as an IT Help Desk Support Specialistfor the federal government to become our nextHelp Desk Support Specialiston-site in Rome, NY.

As an ITHelp Desk Support Specialistyou will:

  • Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan (ESOP).
  • Be part of an empowered culture where you are a key contributor to the success of the company.
  • Be part of a team of highly skilled, driven, and supportive professionals.
  • Continue growing your skills and knowledge.

A week in the life of anITHelp Desk Support Specialist:

  • Use software systems engineering and applications skill sets to execute resolutions for service restoral to include root cause analysis reporting. ;
  • Serve as the first level technician (Tier 1) for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in the Remedy ticketing system.
  • Follow-up and update customer status and information.
Job Requirements
  • The ability to obtain and maintain a Secret Clearance
  • Minimum of 1-2 years of experience as a Help DeskSpecialist
  • High School Diploma Required
  • CompTIA A+ certification or equivalent required

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

  • Forbes National Best Midsize Companies 2021
  • Energage National Best Workplaces, National 2021
  • Washington Post Best Workplaces, 2021

Veteran Hiring Awards:

  • U.S. Department of Labor Hire Vets Medallion
  • BEST FOR VETS by Military Times
  • TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is$21.00 - $25.00 Hr.Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

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