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Customer Associate

4 months ago

Amarillo, United States Ewing Outdoor Supply Full time

Full Job Description

Ewing Outdoor Supply is looking for a game-changer in a Service Professional in our fast paced Amarillo location. The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.

This position will have some delivery, and definitely warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be provided for you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow.

As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it.

If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family.

Responsibilities
  • Go the extra mile to engage customers
  • Greet and direct customers
  • Deliver of materials to jobsite locations
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Inform customers about new products and services
  • Follow DOT regulations and safety standards
  • Ensure racks are fully stocked
  • Coordinate with your team to provide excellent customer service (especially during peak times)
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services

Requirements

  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic math skills
  • Be able to lift 50-70 pounds
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Valid driver’s license
  • Excellent organizational and time management skills
  • Good driving record with no traffic violations

Bonus Points for the Following*

  • Bilingual (English/Spanish)
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
  • Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
  • Knowledge of inventory stocking procedures

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Profit Sharing

We have the 4 C’s that make your job a career

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do

Care- We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren’t for you