Customer Service Associate I

4 weeks ago

Amarillo, United States Valero Energy Corporation Full time
Description

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment Services Center in Amarillo, TX. The Customer Service Associate I provides support to consumers or credit card customers by performing account maintenance and assisting in the control of credit card receivables. They may occasionally provide back-up support for the credit collections function during periods of high activity. The Customer Service Associate I complies with all credit card regulations and collection goals.

Job duties may include:

  • Processes incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date.
  • Develops a working knowledge of the proprietary computer system and telephone systems.
  • Maintains a working knowledge of all aspects of the credit card customer's account by providing routine account maintenance, first line notification of bankruptcy or deceased.
  • Develops and maintains a working knowledge of all proprietary software programs.
  • Demonstrates Valero's Key Values on an ongoing basis.
  • Assists in controlling credit card receivables.
  • Grants credit based on standard parameters, and utilizes good credit granting skills.
  • Adheres to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined in one-on-one sessions with Supervisor, monitored call evaluation standards.
  • Completes basic duties associated with the Mail Team function and other duties as assigned.
This position is hourly nonexempt status, which means you are eligible for overtime pay.

Qualifications
  • High School diploma or GED required.
  • Previous college education preferred.
  • Call center experience is preferred.
  • Bilingual in English and Spanish (read, write, speak) preferred.
  • Ability to work in a collaborative, on-site work environment, which will include participation in unscheduled discussions and troubleshooting on an as needed basis required.


Position level and salary will be commensurate with qualifications and experience.

Applicants who meet the minimum qualifications for the Customer Service Associate position will be invited to complete a 50 minute computer based on-line assessment.Communications regarding the assessment will be delivered via email.Be sure to check your spam and junk mailboxes for these communications as they are system generated.

Note: Valero's pre-employment process includes successful completion of a background check and hair analysis drug screen.

Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team. For more information, visit Valero.com.

Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race/ethnicity, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.

Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero.Valero's market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.

*LI-LP1

  • Client Service Associate I

    2 weeks ago

    Amarillo, Texas, United States Valero Energy Corporation Full time

    Join Our TeamValero Energy Corporation is seeking a Customer Service Associate I to become a vital part of our operations.Role Overview:The Customer Service Associate I plays a crucial role in assisting clients and credit card holders by executing account management and providing exceptional customer support.Key Responsibilities:Engage with customers to...

  • Customer Support Representative I

    1 week ago

    Amarillo, Texas, United States Valero Energy Corporation Full time

    Join Our TeamValero Energy Corporation is seeking a Customer Service Associate I to be part of our dedicated team.Role OverviewThe Customer Service Associate I plays a crucial role in delivering exceptional support to our customers. This position involves:Performing account management tasks to ensure customer satisfaction.Providing assistance to credit card...

  • Customer Support Specialist I

    2 weeks ago

    Amarillo, Texas, United States Valero Energy Corporation Full time

    Valero Energy Corporation is seeking a Customer Service Associate I to provide exceptional support at our Payment Services Center.The Customer Service Associate I is integral in assisting consumers and credit card clients by managing account maintenance and overseeing credit card receivables. This position may also involve providing additional support for...

  • Customer Support Specialist I

    1 week ago

    Amarillo, Texas, United States Valero Energy Corporation Full time

    Valero Energy Corporation is seeking a Customer Service Associate I to provide exceptional support at our Payment Services Center.The Customer Service Associate I is essential in delivering assistance to consumers and credit card clients by managing account updates and aiding in the oversight of credit card receivables. This position may also provide...

  • Customer Support Representative I

    1 week ago

    Amarillo, Texas, United States Valero Energy Corporation Full time

    Valero Energy Corporation is seeking a Customer Service Associate I to enhance our operations.The Customer Service Associate I is integral in delivering assistance to consumers or credit card holders by managing account updates and supporting the oversight of credit card receivables. This position may also provide supplementary support for credit collections...

  • Customer Service And Sales Support Representative

    1 month ago

    Amarillo, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Customer Service Associate

    3 months ago

    Amarillo, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Amarillo, Texas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...

  • Mardel - Customer Service Associate

    2 weeks ago

    Amarillo, Texas, United States Hobby Lobby International Inc Full time

    **Job Title:** Mardel - Sales Associate (Amarillo)**Location:** Amarillo, Texas**Position Overview****Mardel Christian & Education** is in search of a dynamic individual to become part of the **Amarillo, TX** team. We value a proactive attitude, a commitment to excellence, and the capability to thrive in a bustling environment.We are looking for...

  • Customer Service Associate

    2 weeks ago

    Amarillo, Texas, United States Crunch Fitness Full time

    The Customer Service Associate is the primary point of contact for our members, embodying the welcoming spirit of our organization. This role is essential in addressing initial inquiries and ensuring a positive environment for all patrons. Key Responsibilities Welcome all members and guests with a friendly demeanor and bid them farewell as they leave the...

  • Customer Service Representative I

    3 weeks ago

    Amarillo, United States Cathcart Rail Full time

    Job DetailsJob Location Amarillo Tank Shop - Amarillo, TX DescriptionSummary Description Cathcart Rail, headquartered in Columbus, Ohio, is a leading freight rail services and transportation company. We employ nearly 1,000 employees in more than 100 locations in 33 states and operate the largest railcar services network in the industry, encompassing 18 large...

  • Sales Associate

    1 month ago

    Amarillo, United States AutoNation Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...

  • Customer Service Specialist

    5 days ago

    Amarillo, Texas, United States Walmart Full time

    Job Summary: As a Vision Associate at Walmart, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide personalized assistance to customers in selecting the perfect set of glasses or contact lenses.Answer customer inquiries and address any concerns in a...

  • Associate Psychologist I BH 1341

    3 days ago

    Amarillo, Texas, United States Texas Panhandle Centers Full time

    Job SummaryWe are seeking a highly skilled and compassionate Associate Psychologist I BH 1341 to join our team at Texas Panhandle Centers. As a Licensed Practitioner of the Healing Arts (LPHA), you will play a vital role in providing CBT counseling services to individuals who qualify for our Child and Adolescent Program.Key ResponsibilitiesProvide CBT...

  • Customer Care Associate

    2 weeks ago

    Amarillo, Texas, United States Nelson-Jameson, Inc. Full time

    Customer Service RepresentativeJob Category: SALESRequisition Number: CUSTO01269Job Overview:The primary role of the Customer Service Representative (CSR) is to deliver outstanding service to Nelson-Jameson customers through various communication channels, including phone calls, web inquiries, and fax correspondence. The CSR team is responsible for assisting...

  • Customer Service Associate

    2 weeks ago

    Amarillo, Texas, United States Staff My Agency Full time

    Join our team at Staff My Agency as a Licensed Insurance Customer Service Representative. We are dedicated to delivering outstanding customer service and are looking for a professional who shares our commitment to client satisfaction. This role is pivotal in ensuring our clients receive the support they need regarding their insurance policies.Key...

  • Associate Psychologist I BH

    3 weeks ago

    Amarillo, United States Texas Panhandle Centers Full time $57,033

    Job DescriptionJob DescriptionPosition: Associate Psychologist I BH [1341]Program: Amarillo, Texas – Children's Behavioral HealthSalary: $ 57,033.60 AnnuallyShift available: Full-timeEssential duties and responsibilities:Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care languageServes as...

  • Sales Associate

    3 weeks ago

    Amarillo, United States AutoNation Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...

  • Sales Associate

    3 weeks ago

    Amarillo, United States AutoNation Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...

  • Customer Service Representative

    2 weeks ago

    Amarillo, United States Jamie Smith - State Farm Agent Full time $50,000 - $80,000

    Job DescriptionJob DescriptionAbout our Agency:I have been with State Farm for over 25 years. I began my career working for a State Farm agent as an Account Representative. I got my first State Farm Agency in 2003 in Clovis, NM and spent 3 years there before going into corporate Agency Leadership. I spent a little over 7 years in Agency Leadership before...

  • Sales Associate

    3 weeks ago

    Amarillo, United States AutoNation Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...