Business Operations Specialist

Overview To coordinate and conduct basic system analyses through data acquisition and modeling. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business operations and processes under close supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with limited latitude. Work with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using basic knowledge of technology and specific software applications, assist the business to implement strategic vision through technology. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Evaluate operational efficiency and effectiveness Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions Identifying business requirements (e.g., needs, objectives, functions, features, input and output) Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc. Develops, recommends and documents adjustments to workflow to streamline processes Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards Involved in cross-organizational task groups concerning new automated systems, products and/or services Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production Interact with other ISD staff, business units (end users) in problem resolution efforts Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management Implement new/enhanced products, services and/or operational changes Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects Interpret results of analysis, present recommendations, alternatives and implications Write requirements and define editorial workflow for business owner projects Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure Ensure preventative, detective, and corrective controls are properly identified and documented Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results Report testing activity including time spent, testing time lost and discrepancies found Apply and communicate changes and new trends in systems/technology Represent the business unit in identifying, analyzing and communicating system solutions Conduct root cause analysis to identify development opportunities and recommend applicable business solutions Research emerging technologies and recommend solutions that align with business goals Monitor performance of systems to ensure continued systems efficiency Prepare, provide and review work management statistical data (e.g. How many tickets resolved, open, completed time frames), forward for management’s review and design & generate reports. Collaborate with key partners in development and delivery of solutions Perform other duties as assigned Qualifications Experience in solving routine or standard administrative, operational and/or system problems and issues Exposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools Exposure to managing multiple priorities independently and/or in a team environment to achieve goals Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling Exposure to SQL and VBA database languages Navy Federal Project Portfolio Management (PPM) knowledge Navy Federal products, services, programs, policies and procedures Basic research, analytical, and problem-solving skills Effective organizational, planning and time management skills Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations Effective verbal and written communication skills Effective word processing and spreadsheet software skills Basic skill identifying and analyzing business requirements and recommending solutions One year experience in building trades (mechanical or electrical) or facility management Ability to lift, and move equipment weighing in excess of 25lbs Hours: Monday - Friday, 7:00AM - 3:30PM (On-site) Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. • Best Companies for Latinos to Work for 2024 • Computerworld® Best Places to Work in IT • Forbes® 2024 America's Best Large Employers • Forbes® 2023 The Best Employers for New Grads • Fortune Best Workplaces for Millennials™ 2023 • Fortune Best Workplaces for Women ™ 2023 • Fortune 100 Best Companies to Work For® 2024 • Military Times 2023 Best for Vets Employers • Newsweek Most Loved Workplaces • Ripplematch Campus Forward Award - Excellence in Early Career Hiring • Yello and WayUp Top 100 Internship Programs From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 22564