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Account Representative

4 months ago

Cincinnati, United States MSIG Holdings USA, Inc. Full time

MSIG North America continues to grow

MSIG North America is one of the world's top ten property/casualty insurance carriers with over 40,000 employees worldwide.

Position Summary

The Account Representative is responsible to provide English and/or Japanese interpretation on policy requests and inquiries from agents and Japanese insured and offer coverage consultation, risk management and assist in the resolution of service issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Develops a working knowledge of personal lines auto, homeowners, fire, and excess liability and boat coverages for all states and multiple carriers.
  • Develops a working knowledge of all entry and rating procedures and requirements for above coverages.
  • Available to answer routed incoming phone calls, faxes and email inquiries from customers/agents for quotations, policy binds, policy changes, and cancellations. Interprets policy information.
  • Receives claims for insureds who need Japanese interpretation. Forwards information to claims handling offices. lFollow-up when necessary.
Education and Experience Required:
  • High school diploma or GED is required. Bachelor's degree is preferred
  • 3 years of insurance experience is required.
  • Must have Property & Casualty Agent License.
  • Knowledge of Applied Agency Management System is preferred.
  • Good verbal and written communication skills in English is required.


It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group
It is the policy of MSIG-NA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG-NA will provide reasonable accommodations for qualified individuals with disabilities.