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Call Center Specialist

1 month ago

Milwaukee, United States UW Credit Union Full time

JOB REQUIREMENTS: Call Center Specialist ID 2024-5466 Location : City Wauwatosa Category Contact Center FTE 1 Schedule Availability Monday-Friday 7am-6:30pm, Saturday 8am-4pm, Sunday morning to early afternoon & 6 weekend days per quarter Salary Grade 6 Min USD \$19.00/Hr. Mid USD \$22.79/Hr. Overview Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated. Working side by side with a dynamic team of 100+ individuals, including a tenured and supportive manager group, your day will be filled with providing solutions to our rapidly growing community of 300,000+ members. At UW Credit Union, we\'re not just \'here for every you\', we\'re \'everywhere you are\' Even if a member can\'t make it to a branch, our Specialists ensure they receive exceptional service Why choose us? Picture launching your career with a robust, supportive, and community-driven organization. The possiblities are endless - apply to this position today Why work for UW Credit Union? Join one of Wisconsin\'s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine\'s Best Places to Work, Wisconsin State Journal\'s Top Workplaces, and Milwaukee Journal Sentinel\'s Top Workplaces to receive: 21.5+ days annual paid time off 2 weeks paid caregiver leave 2.5 weeks paid new child parental leave 2 days paid volunteer time 11 paid holidays (includes your birthday) 401k company match of up to 5%, plus approximately 4% discretionary match Variable bonus reward Competitive Medical, Dental and Vision plans, including domestic partner eligibility Discounted bus pass and bublr/ BCycle membership Employee Assistance Program And more Responsibilities What You\'ll Do Demonstrate results within the MSC Specialist scorecard, consisting of a balance between operational efficiency, interaction quality, leads, and referrals. Handle member interactions via phone, with an emphasis on providing excellence member experiences with an acceptable level of baseline credit union knowledge and expertise Demonstrate efficient and proper use of resources, including an internal knowledge base, as well as support department outreach. Analyze member needs and make personalized recommendations of products and services, including self-sufficiency service options. Efficiently and accurately resolve member inquiries and trouble shoot issues through proficient use of tools, resources, and use of appropriate support departments. Demonstrate sound... For full info follow application link. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E3B875549AB14965

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