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Call Center ? CSR

2 months ago

Milwaukee, United States BCforward Full time
Call Center ? CSR (Bilingual Spanish)

BCforward is currently seeking a highly motivated Call Center - Customer Service Representative for an opportunity in Milwaukee WI 53208.

Position Title: Call Center - CSR (Bilingual Spanish)

Location: Milwaukee WI 53208

Anticipated Start Date: Tentative 07/29/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4 Months Contract (Temp to Perm)

Job Type: Full Time 40 Hours Contract, Onsite

Pay Range: $15/hr on W2 (must be able to work on W2 without sponsorship)

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).



The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.

Candidates must be available for the first 3 weeks of training without any prescheduled days off.

Responsibilities:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Maintains updated records and logs.
  • All other duties as assigned
HOURS Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM. Overtime may be required.

Requirements:

  • High School diploma or GED
  • A minimum of 1 year in telephone customer service or related experience
  • Excellent communication skills
  • Knowledge of the use of PCs and related software
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio. PHYSICAL
REQUIREMENTS:

  • Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224594 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Milwaukee, WI (Onsite)

Job Type
Customer Service

Experience
Not Specified

Date Posted
07/11/2024