Call Center Support Specialist

4 weeks ago

Milwaukee, United States Syneos Health inVentiv Health Commercial LLC Full time

Description

You're a proactive problem-solver and have the ability to make customers feel like your friend.

In this role, you will be responsible for providing inbound customer support in a call center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, and system documentation.

You will:

  • Answer the phone professionally and expeditiously
  • Respond to customer inquiries in a timely manner
  • Research required information using available resources
  • Transfer customer complaints accurately
  • Identify and escalate priority issues
  • Maintain excellent notes in appropriate systems
  • Route calls to the appropriate resource

Essential Requirements:

  • High school diploma or GED
  • 1+ years of previous call center experience
  • Experience in high-pressure and fast-paced environments required
  • Ability to work remotely hardwired into local home internet

Desired Requirements:

  • Associate's or BA/BS degree
  • Excellent and persuasive communication skills, both oral and written
  • Powerful customer focus; effective listener
  • Recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse's Aide, EMT, health insurance company etc. is highly preferred

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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