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Contact Center Architect

3 months ago

Edison, United States Tata Consultancy Services Full time

For Contact Center Architect

  • Solution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.
  • At least one year of experience in Cloud Contact Center design and implementation.
  • Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.
  • Ability to conduct solution reviews with customer's leadership team and Architecture Board.
  • Ability to design the solution in compliance with customer's security standards.
  • Ability to callout risks if any in the early stage of the project.
  • Ability to mentor or guide implementation team.