Chat & Text Counselor

4 weeks ago

Los Angeles, United States Bayview Hunters Point Foundation for Community Improvement Full time
988 Chat & Text Counselor (Olympic Suicide Prevention Center)

This is a fully remote position. Schedule will vary with multiple shifts available. Part time & full time applicants encouraged to apply. The pay for this position is $24.00 per hour with a $3.00 overnight differential.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

Chat/Text Counselors will be responsible for utilizing Crisis Chat and Text services to provide crisis intervention, emotional support, and resources to all help-seekers. The position will be fully remote, with the option to work on-site. A high emphasis is placed on quality assurance for this role.

Primary Duties

  • Offers crisis-counseling services via chat and text
  • Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
  • Serves as a mandated reporter in cases of suspected abuse or neglect.
  • Is familiar with resources and providing information and referrals to visitors as appropriate.
  • Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.
  • Completes 1.5 chats/texts per hour (on average).
  • Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
  • Assists in the training process of new counselors.
  • Participates in community outreach events such as resources tables and presentation about suicide prevention as needed.
  • Attends routinely scheduled meetings for the Suicide Prevention Center.
Position Requirements
  • Possess a high school Diploma or equivalent.
  • Be 18 years of age or older.
  • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
  • Be empathetic, flexible, and adaptable to varying situations.
  • Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays.
  • Be reliable and able to adhere to schedules based upon Chat/Text program needs
  • Complete yearly trainings as required by Lifeline.
  • Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
  • Possess strong interpersonal skills and can positively interact with others.
  • Have outstanding communication skills with the ability to engage any individual regardless of background.
  • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
  • Goal-oriented team player with strong experience working in large and complex systems.
  • Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.


Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity:We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being:We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy:We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement:We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Crisis Support Specialist via Chat

    2 weeks ago

    Los Angeles, California, United States Bayview Hunters Point Foundation for Community Improvement Full time

    Position: 988 Chat & Text Counselor This role is entirely remote, offering a flexible schedule with various shifts available. We welcome both part-time and full-time candidates. The compensation for this position is $24.00 per hour, with an additional $3.00 for overnight shifts. About Bayview Hunters Point Foundation for Community Improvement Bayview Hunters...

  • AMFT-=Certified Counselor

    3 months ago

    Los Angeles, United States Civana Health and Wellness Full time

    Job DescriptionJob DescriptionSalary: $33.00Job Title:MFT-Associate/Certified CounselorDepartment:Clinical/OperationsDivision/Section:PHPReports To:Clinical DirectorSUMMARYUnder the direction of the Clinical Director the MFT-Associate/Certified Counselor will manage the clinical integrity of the program and provide clinical supervision to counselors and case...

  • Licensed Professional Counselor

    4 weeks ago

    Los Angeles, United States Rula Health Full time

    Job DescriptionAbout RulaRula is a comprehensive behavioral health solution that works with a network of licensed clinicians to deliver high-quality care to individuals, couples, and families. By taking care of all the new client marketing and administrative heavy-lifting, we allow providers at Rula to focus on what they do best; helping clients get...

  • Customer Service Representative

    1 month ago

    Los Angeles, United States Bellami Hair Full time

    Job DescriptionJob DescriptionDescription:BELLAMI CONSUMER CUSTOMER SERVICE POSITIONPosition Summary:The Consumer Customer Service Representative is an entry level customer service position for the consumer clip in department, this position ensures we are assisting certified stylists, salons and mainly consumers by providing a world-class level of customer...

  • Loan Specialist

    1 week ago

    Los Angeles, United States TEKsystems Full time

    Description: Overview: The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited...

  • End User Compute Install

    4 days ago

    Los Angeles, United States Trinus Full time

    Job DescriptionJob DescriptionThe Contractor will deliver responsive technical support to both internal and external customers through various communication channels, including telephone, email, text, and chat.Key Responsibilities:Serve as a subject matter expert on desktops, laptops, applications, and systems integration.Provide customer support through the...

  • Licensed Marriage and Family Therapist

    3 months ago

    Los Angeles, United States Rula Health Part time

    About RulaRula is a comprehensive behavioral health solution that works with a network of licensed clinicians to deliver high-quality care to individuals, couples, and families. By taking care of all the new client marketing and administrative heavy-lifting, we allow providers at Rula to focus on what they do best; helping clients get better.We are expanding...

  • Mental Health Clinician

    3 days ago

    Los Angeles, CA, United States Kooth USA Full time

    Licensed Clinician | Full-Time, Remote After 20 years of successful services in the UK, we are rapidly expanding in the United States! To provide welcoming and effective digital mental health support to students proactively. Using the collective insight from nearly 1 million hours of professional intervention, we guide students to three areas of...

  • Prevention Training Specialist, Substance Abuse Programs

    5 hours ago

    Los Angeles, California, United States APLA Health Full time

    Job SummaryAPLA Health is seeking a highly motivated and experienced Prevention Training Specialist, Substance Abuse Programs to join our team. The successful candidate will be responsible for implementing strategies to educate individuals who use or abuse crystal methamphetamine on methods of harm reduction, while ensuring that the program is coordinated...

  • Customer Support

    2 months ago

    Los Angeles, United States Tel-Us Call Center Inc Full time

    Customer Support Personal Service … In a Professional Manner! What are your hours of operation? Our agents are here for you and your callers 24 hours a day, 365 days a year! Someone is always available, awake and alert! We have Management on call should there be any need after the business office is closed. Our business office for sales, training or a...

  • Licensed Mental Health Therapist

    2 months ago

    Los Angeles, United States Rula Health Full time

    Job Description About Rula Rula is a comprehensive behavioral health solution that works with a network of licensed clinicians to deliver high-quality care to individuals, couples, and families. By taking care of all the new client marketing and administrative heavy-lifting, we allow providers at Rula to focus on what they do best; helping clients get...

  • Licensed Marriage and Family Therapist

    1 month ago

    Los Angeles, United States Rula Health Full time

    Job Description About Rula Rula is a comprehensive behavioral health solution that works with a network of licensed clinicians to deliver high-quality care to individuals, couples, and families. By taking care of all the new client marketing and administrative heavy-lifting, we allow providers at Rula to focus on what they do best; helping clients get...

  • Licensed Marriage and Family Therapist

    2 months ago

    Los Angeles, United States Rula Health Full time

    Job DescriptionAbout RulaRula is a comprehensive behavioral health solution that works with a network of licensed clinicians to deliver high-quality care to individuals, couples, and families. By taking care of all the new client marketing and administrative heavy-lifting, we allow providers at Rula to focus on what they do best; helping clients get...

  • Customer Experience Coordinator

    2 months ago

    Los Angeles, United States threaded.space Full time

    **Customer Experience Coordinator** SKIMS Los Angeles, CA, USA Posted 1 month ago Full time BRADY | The Next Generation Apparel Brand from Tom Brady. Built for performance on and off the field Our Sales and Customer Experience Coordinator will be responsible for ensuring every interaction exceeds our customers expectations. You will work towards individual...

  • Licensed Clinician

    7 days ago

    Los Angeles, United States Kooth USA Full time

    Licensed Clinician | Full-Time, RemoteIn order to be considered for this opportunity, you must have an active clinical license in the state of California.PLEASE NOTE: This is a non-client facing role.About Us!Kooth is a fast-growing organization with a social purpose. After 20 years of successful services in the UK, we are rapidly expanding in the United...

  • Western Regional Account Manager

    6 days ago

    Los Angeles, California, United States Madrigal Pharmaceuticals Corporation Full time

    Job OverviewPosition Summary:The Regional Account Director will be responsible for ensuring formulary access to Rezdiffra among designated regional payers. This role requires collaboration with a cross-functional team to implement effective pull-through strategies. The position necessitates engagement with various levels of regional payers, including...

  • Customer Engagement Specialist

    2 weeks ago

    Los Angeles, California, United States Honda of North Hollywood Full time

    Category Sales Customer Service BDC About the Organization Honda of North Hollywood is experiencing growth under new management. We invite you to join our team, where exciting career advancements await. As a family-owned dealership, we foster a positive and innovative work environment that encourages excellence and achievement, aiming to provide the best...

  • Financial Aid Support Specialist

    2 weeks ago

    Los Angeles, California, United States Strategic Education Full time

    The Financial Aid Support Specialist position is dedicated to delivering exceptional financial assistance and guidance to learners at Strategic Education throughout their educational journey. This role emphasizes personalized communication through various channels such as phone, email, chat, and text, assisting learners in navigating crucial funding...

  • Patient Services Coordinator

    1 week ago

    Los Angeles, California, United States Clinica Romero Full time

    Job OverviewSalary: $21.00Position: Call Center RepresentativeDepartment: Front OfficeReports to: Clinic Office ManagerStatus: Union Position Summary:Under the guidance of the Clinic Office Manager, the Call Center Representative is responsible for assisting patients and external stakeholders by managing incoming calls, addressing inquiries, and directing...

  • Membership Councilor

    3 weeks ago

    Los Gatos, United States Power4 Pilates Part time

    Job DescriptionJob DescriptionSalary: 18.50At Power4 Pilates, we are dedicated to helping people breathe, move, feel, and live better in their everyday lives. We are a high-volume, full-service Reformer Pilates Studio offering both group classes and private sessions. We offer 7 formats and 15 group classes daily, 7 days a week. As the Membership Counselor,...