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Crisis Intervention Specialist

2 months ago


Houston, United States Endeavors Full time
Job Details Job Location Houston, TX Position Type Full-Time Education Level Bachelors Degree   Job Shift Days Description

JOB PURPOSE:

The Crisis Intervention Specialist will support the Outreach & Engagement Specialist, Intake Specialist, and Service Coordinators by responding to crisis immediately. This position will assist the Lead Intake and Crisis Intervention Specialist to develop trauma-informed care, motivational interviewing, and conflict resolution training. The Crisis Intervention Specialist will support clients, including referrals, scheduling appointments, continuity of care, and access to appropriate services. This program services 9 Texas counties: Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, and Waller counties. This position supports rural geographical regions and travel is involved. This is a grant-funded program.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

  • Supports crisis cases that occur during a regular business day, after hours, and on weekends. Facilitates emergency response activities, including notifying a response team, providing resources, and managing logistics to ensure a swift and efficient response.
  • Collaborates with external agencies, such as mental health professionals, law enforcement, and emergency services, to coordinate crisis response efforts.
  • Facilitates crisis prevention and intervention training for the Family and Youth Services Support Community Services program.
  • Provides appropriate referrals as necessary.
  • Consults with service providers and community partners on resource-related issues.
  • Ensures confidentiality and controls access to sensitive information.
  • Follows care follow-up procedures to ensure families receive the services they were referred to.
  • Enters information into Salesforce timely.
  • Prepares and submits timely reports.
  • Represents Endeavors in working groups and at stakeholder engagement events in a professional manner.
  • Other duties as assigned.
  • Demonstrate Exceptional customer service, in Everythingyou do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's degree (Master's degree preferred) in Psychology, Social Work, Human Services, or a related field from an accredited college or university.

EXPERIENCE: 2+ years' prior experience in child welfare, training, compliance, and knowledge of mental health diagnoses.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.