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Front Desk Admin

2 months ago

Norfolk, United States Cardinal Management Group Incorporated Full time

Creating value for each customer is the Cardinal Way. Are you ready to make a difference with a fast-growing team? Then why not join the Cardinal family, where we strive for Excellence?

Position Summary: The front desk person works independently and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed-oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and monitor and operate listed responsibilities; and accurately maintain daily logs, records, and forms

Position Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.

• Stationed at the front desk to answer incoming calls, garner basic information, and after that transfer to the appropriate person for handling

• Greets and directs Residents, guests, and invitees.

• Responds to emergencies in a timely and efficient manner.

• Monitors and controls access to the building.

• Maintains daily logs, records, and forms.

• Walk Through of facilities indoors and outdoors to ensure areas or neat

• Monitor cameras

• Resolves and follows up on all complaints/issues tasks to the front desk

• Maintains a safe and secure environment throughout the building/property(s).

• May be assigned other duties by the on-site property managers or staff members

• Follows safety procedures and maintains a safe work environment.

• Other duties as required.

• Monitor, supplies for the kitchen and other areas of the clubhouse

• Unit filing

• Check mailbox daily and sort mail, distribute to proper staff members

• Retrieve voicemails left in the general mailbox (the phone is to be answered at all times during normal business hours except breaks)

• Intake Process with new Homeowners/Residents within the community

• Maintain/Update Resident Records & Files (Birthday/Anniversary/Move in/Out)

•

Miscellaneous:

• Make sure office equipment is running properly; calling for service when needed

• Maintain a clean workspace.

• Private Rental Walkthrough

• Event Check-in & guest confinement to the area

• Set up of A/V Equipment for groups/events

• Collect Checks for Events & RSVPs

Objective:

• To assist in defining, developing, and maintaining the clubhouse onsite office, as well as help in creating better ways to assist the management team to alleviate unnecessary stress and times spent on things other than their primary objectives, as well as promote "team" spirit and a true feeling of unity.

• Assist in creating and forming office policies and procedures, which will enable the office to run smoothly and efficiently. This will help to instill confidence in our company from our customers, suppliers, and sub-contractors.

• Ultimately the goal is to be uniform and efficient, with a high focus on excellent customer service and enthusiasm to help grow Lifestyle Homes Distinction, Inc. and its related companies to their full potential.

Disclaimer:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is not an all-inclusive job description; therefore, management can assign or reassign schedules, duties, and responsibilities to this job at any time.

Requirements

• 1+ Year experience working in a front desk receptionist capacity

• Outstanding Customer Service Skills

• Excellent Knowledge of Microsoft Suite (Outlook, Excel, Word)

Cardinal Management Group, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V