Technology Support Specialist

4 weeks ago

Hamilton, United States Butler County Regional Transit Authority Full time
Are you a techy?

Looking for flexibility?

POSITION PURPOS AND OBJECTIVES:
The Technology Support Specialist position supports installation of fleet ITS, troubleshooting ITS hardware and software for transit planning initiatives, as well as assisting with general IT and planning department needs. This position will collect field data, perform route sign installation and removal, and have availability to work during non-peak times to perform mandatory ITS installation and updates. This position will navigate through all levels of the organization and customer base to understand organizational and community needs, solve problems, and recommend improvements.

Essential Job Functions:
  • Communicate with staff and stakeholders regarding research needs and deliverables.
  • Maintain tracking logs of work scheduled and completed tasks.
  • Maintain, secure, and document custody control of ITS and IT assets according to PCI and organizational compliance requirements.
  • Work with the Finance Department to maintain and track technical assets.
  • Install, troubleshoot, and repair fleet ITS.
  • Learn new fleet ITS hardware and software.
  • Adapt to changing environment and technology.
  • Collect field data using GIS.
  • Install and remove signage throughout the service area at the direction of the Planning Department.
  • Work evenings and weekends as needed to perform installation and updates of fleet ITS during period of high vehicle availability.
  • Provide basic helpdesk assistance to users when third-party assistance is inappropriate or unavailable.
  • Communicate effectively with BCRTA personnel to distribute required information.
  • Analyze data as requested.
  • Assist management with special projects.
  • Maintain composure and act thoughtfully under pressure.
  • Promote a positive public image of BCRTA and exceed customer expectations.
  • Attends training events and meetings as assigned.
  • Acts as a BCRTA ambassador, projects a positive attitude, and promotes superior customer service.
  • Follows all BCRTA procedures and policies.
  • Other duties as assigned.

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job. Employees are required to perform other related functions as assigned.

REQUIREMENTS:

Physical & Visual Activities:

Physically and mentally qualified to safely operate transit vehicles and perform all related essential job functions. (Subject to applicable legal requirements, must meet the physical qualification standards specified in the U.S. Department of Transportation Federal Motor Carrier Safety Regulations.)

Physical Abilities include:

1. Floor Lift a minimum of 30 lbs.
2. Knee lift strength of at least 30 lbs.
3. Waist lift strength of at least 50 lbs.
4. Chest lift strength of at least 20 lbs.
5. Overhead lift strength of at least 20 lbs.
6. Horizontal push/pull strength of at least 80 lbs.
7. Medium agility/dynamic balance
8. Low finger dexterity
9. Low manual dexterity
10. Continuous ability to stay seated
11. Continuous ability to twist and turn head
12. Frequently able to bend over/stoop
13. Frequently able to climb steps
14. Kneel or squat
15. Reach overhead

Constant period of hearing, near and far acuity, depth perception, color vision.
Frequent periods of speaking, standing, walking and sitting.
Occasional periods of squatting, kneeling, reaching and twisting.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:
Exposure to low and high temperature extremes according to seasonal temperatures. Limited exposure to vehicle exhaust.

JOB QUALIFICATION REQUIREMENTS:

Skills and Abilities:
  1. Versatile self-starter, willing to learn new processes and applications.
  2. Ability to read and interpret documents and instruments.
  3. Ability to analyze problems and research solutions.
  4. Ability to multitask in a quick-paced environment without forgetting details.
  5. Well-developed oral and written communication ability.
  6. Performs as an effective team player.
  7. Effective organizational skills in research and record keeping.
  8. Familiarity with Microsoft Office Applications.

Experience:
Moderate to advanced exposure to Microsoft Suite with proven ability to learn new software and hardware platforms. Must enjoy technical processes and technologies. BCRTA will train qualified candidates to use industry specific applications.

Education:
BS or BA degree required or four years of experience in a professional technical field.

LICENSES/CERTIFICATIONS:
  • CDL preferred but not required.
  • Clean motor vehicle record
  • Valid Ohio driver's license

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages and annual budget near $6.5M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County's quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits include generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), advancement, professional development, robust medical, dental, vision, life and short-term disability coverage.

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person's race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "

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