Current jobs related to Onsite Service Desk Technician - Phoenix - BlackPoint IT Services

  • Service Desk Analyst

    1 month ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionHelp Desk position ONSITE18 Month(s) ContractTop Skills Details1. 3 plus years of Service Desk experience working in a corporate and enterprise environment supporting multiple types of hardware, software, applications, networks, active directory (password resets), mobile devices (iPhones/iPads), peripheral devices, 2 factor...

  • Service Desk Analyst

    1 day ago

    Phoenix, United States TEKsystems Full time

    Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support...

  • Service Desk Analyst

    1 month ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1.5 & Tier...

  • Service Desk Analyst

    2 weeks ago

    Phoenix, United States TEKsystems Full time

    *Description:* A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-focused. *...

  • Help Desk Technician

    1 month ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionAccount nameCharles Schwab & Co., Inc. End Client (if different from Account) DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal...

  • Service Desk Analyst

    2 weeks ago

    Phoenix, United States TEKsystems co Allegis Group Full time

    Description:A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-focused.Onsite...

  • Help Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianAt Swift Transportation, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our customers and will be responsible for providing technical support and assistance to resolve their issues.Key Responsibilities:Provide technical...

  • RTO - Service Desk Technician

    1 month ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration5 Months DescriptionLooking to bring on a group of Tech Support Agents to assist with their return to office plan. Project end date is 7/30/2022Job TitleRTO - service desk technician Top Skills Details1. Previous help desk experience2. Troubleshooting end user hardware 3. Experience working with a ticketing tool for...

  • Service Desk Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking a skilled Service Desk Analyst to join their team. This is a 12-month contract opportunity with a leading banking organization.Key Responsibilities:Provide technical support to end-users via phone, email, and in-person interactions.Requirements:3+ years of experience in an enterprise-level help desk environment, handling...

  • Help Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key...

  • Help Desk Technician

    3 weeks ago

    Phoenix, United States SR International Inc. Full time

    THIS IS A 100% ONSITE ROLE, ONLY W2. Client: State of AZ AZDPSPosition: PSP Help Desk Technician Req # 1529 (On-Site)Contract: Until 06/30/2025Location: 2222 W. Encanto Blvd., Phoenix, AZ, 85009Tentative Shift Hours: Monday to Friday, 6 AM to 6 PM (40 Hours/Week). OT ExpectedClosing: 09/30/2024 Position DescriptionEntry level position in computer/network...

  • Help Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical...

  • Service Desk Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, troubleshooting software, hardware, and connectivity issues, and ensuring that all service desk contacts are logged into our Incident Management...

  • Service Desk Support Specialist

    4 days ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job DescriptionAs a Service Desk Technician, you will be responsible for providing technical support to customers via phone, email, and chat. Your primary goal will be to resolve customer issues in a timely and efficient manner, while also providing excellent customer service.Key responsibilities include:Providing technical support for software and hardware...

  • Tier 1.5/2 Service Desk Analyst

    1 week ago

    Phoenix, United States TEKsystems co Allegis Group Full time

    Description:A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-focused.Onsite...

  • Service Desk Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Innova Solutions Full time

    Job Title: Service Desk AnalystInnova Solutions is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues related to software, hardware, and network...

  • PSP Help Desk Technician

    4 weeks ago

    Phoenix, Arizona, United States Ideal Force Full time

    Job DescriptionIdeal Force has a contract position available for a PSP Help Desk Technician to work on-site in Phoenix, AZ. This role involves providing technical support and assistance to users navigating the public service portal.Key Responsibilities:Handle a high volume of incoming calls and provide step-by-step guidance for accessing services, submitting...

  • Help Desk Technician

    3 hours ago

    Phoenix, Arizona, United States MVM Full time

    Job Title: Help Desk TechnicianAbout the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. You will troubleshoot and resolve technical issues, update documentation, and perform other duties as assigned.Key...

  • Service Desk Analyst

    4 weeks ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob Description12 + month contract with one of the world's largest banking organizations. 40 hrs per week!Qualifying requirements:1. Have worked on a enterprise level help desk team and have worked in an environment of taking  40+calls per day (3+ years of experience)2. Experience troubleshooting Windows OS (10 or 11), Active Directory,...

  • Onsite Service Technician

    4 weeks ago

    Phoenix, Arizona, United States Atlas Copco Full time

    About the RoleWe are seeking a highly skilled Onsite Service Engineer to join our team at Edwards Vacuum. As a key member of our service team, you will be responsible for providing exceptional product support and technical expertise to our customers at assigned sites.Key ResponsibilitiesDiagnose and remedy faults in Edwards productsPerform preventative...

Onsite Service Desk Technician

3 months ago

Phoenix, United States BlackPoint IT Services Full time
Job Details

Job Location
Phoenix Office - Phoenix, AZ

Salary Range
$20.00 - $25.00 Hourly

Description

Are you interested in joining a successful company? BlackPoint has an opening for a Service Desk Technician position in our Phoenix, Arizona office. This role offers a Monday through Friday daytime schedule, health and retirement benefits, and a guarantee of 30 hours per week. Scheduling is flexible between 6:00 a.m. and 6:00 p.m., and daily onsite presence at the Phoenix BlackPoint office is required.

The selected candidate will provide remote and onsite support to clients, configure laptop and desktop equipment, and assist with shipping and receiving. As a Service Desk Technician, you'll be instrumental in helping clients tackle IT challenges and maintain smooth system operations.

Whether you're a college student focusing on Information Technology, a tech-savvy problem solver looking to start a career in IT support, an experienced IT professional, or a current Tier 1 service desk technician, this opportunity is open to individuals at all career stages. It's a chance to grow your IT support skills.

About Us:

BlackPoint is a leading provider of comprehensive IT and Telecom Managed Services tailored to small and medium-sized businesses across the United States. Our commitment to excellence is reflected in our wide range of service offerings, which include IT network infrastructure, security, cloud storage and virtualization, carrier services, IT and telecom professional services, and project management. This comprehensive approach ensures that our clients receive end-to-end support for their technology needs.

At BlackPoint, we are dedicated to delivering customized solutions that leverage cutting-edge technologies to empower our clients to achieve their business objectives. We pride ourselves on maintaining high expertise while offering our clients a wide range of services supported by a team committed to providing crazy-good service.

Compensation
  • $20 to $25 per hour, depending on experience.
Benefits:
  • Medical insurance, with employer contribution
  • 100% company paid Dental and Vision coverage for employees
  • 100% company paid Short Term Disability insurance
  • 100% company-paid Life insurance
  • Generous Paid Time Off (PTO) Accrual
  • 8 Paid Holidays and 3 floating holidays
  • Voluntary, employee-paid benefits include Long Term Disability, Employee and Spouse Life Insurance, and AFLAC Supplemental plans
  • Fully vested 401(k) plan with 100% match on the 1st 4% of your contributions
Responsibilities
  • Smart-Hands Onsite support at client locations.
  • Provide first-line technical support to end-users via phone, email, or chat.
  • Diagnose and troubleshoot hardware and software issues.
  • Assist users with password resets and account management.
  • Escalate complex issues to higher-level support when necessary.
  • Document and track support tickets using our ticketing system.
  • Install, configure, and maintain software and hardware components.
  • Perform routine system updates and maintenance tasks.
  • Collaborate with colleagues to continuously improve our support processes.
  • Creates and updates client system documentation.
  • Configure IT equipment and maintain inventory records.
  • Assist with shipping and receiving of IT equipment.
Qualifications:
  • One year IT Service Desk experience; relevant associate's degree, coursework, or certifications; or equivalent combination of education and experience.
  • Strong interest in IT and technology.
  • Experienced in Active Directory Administration.
  • Experienced with MS365 Administration.
  • Excellent problem-solving and communication skills.
  • Basic knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft Office Suite.
  • Customer-focused with a passion for helping others.
  • Ability to work in a fast-paced, team-oriented environment.
  • Willingness to learn and adapt to new technologies.
  • Previous customer service experience is a plus.