Director of Financial Aid and Veteran Services

4 weeks ago

Milwaukee, United States Mount Mary College Full time
Position Summary: The Director of Financial Aid is an integral member of the Enrollment Services Leadership team and reports to the Vice President for Enrollment Services. The Director oversees all strategies and activities related to the awarding and management of Financial Aid at the University. The individual must be committed to student service and dedicated to the professional development of the Financial Aid staff.

Primary Responsibilities:
  • Manage all financial aid programs, oversee audits, surveys, compliance reviews and account reconciliation to ensure institutional compliance with relevant regulations and policies as well as all federal, state, and institutional financial aid regulations, policies and procedures.
  • Develop and administer policies, procedures, and reporting for Mount Mary University financial aid program that is in full compliance with federal and state regulations.
  • Administer all full-time, part-time, and graduate financial aid activity (i.e. packaging, application process, adjustments, daily office activity, and student/parent financial aid counseling).
  • Work closely with leadership to establish effective financial aid policies, practices and communication strategies to help ensure recruitment, retention and net tuition revenue goals are met.
  • Manage, supervise, train and evaluate Financial Aid Office staff.
  • Manage the Financial Aid Office operating budget and the University's Scholarships and Grants budget.
  • Work with the marketing team to develop and maintain financial aid information for new and current students including; printed materials, website content, My Mount Mary portlet and Power Faids Net Partner.
  • Collaborate with internal resources across departments and campuses to resolve financial planning issues for students.
  • Facilitate an annual review of new and returning student's financial aid experience. This will include updating policies and procedures to enhance and streamline the student financial aid experience.
  • Serve as the chief representative to WASFAA and NASFAA and encourage staff participation in membership opportunities of these organizations for professional development and compliance training.
  • Counsel students and families in financial planning options.
  • Evaluate student special circumstances and aid appeals.
  • Work with the Enrollment Services team in the establishment of financial aid programming and events for prospective and currently enrolled students.
  • Maintain a thorough knowledge of Federal and State aid regulations.
  • Monitor and ensure compliance with all applicable federal and state regulations and university policies and procedures, including the A-133 annual financial aid audit. Oversee reporting to internal and external constituencies (FISAP, IPEDS, Common Data Set, etc.).
  • Re-check and sign off on all return funding to Title IV, State and Institutional Funding Sources (R2T4's).
  • Administer the standards for Satisfactory Academic Progress for all programs.
  • Facilitate Veteran Student Reporting.
  • Collaborate with the Advancement Office in the awarding of donor funded scholarships following the Memorandum of Understanding (MOU) agreements.
  • Work with the Business Office to educate and support students utilizing all financing options available to them in meeting their accounts receivable obligations to the University.
  • Provide the Vice President for Enrollment Services with regular reports and updates on awarding of new and returning students including budget management, packaging statuses, and other Key Performance Indicators.
  • Represent the Financial Aid Office in on-campus committees as assigned.
  • Perform additional duties as assigned.
Experience and Qualifications:
  • Bachelor's Degree required, Master's Degree preferred
  • Previous experience as a Financial Aid administrator required
  • Demonstrated commitment to promoting inclusiveness and cultural competence; experience working with underrepresented students and students from at-risk backgrounds
  • Outstanding verbal, writing, and presentation skills; must be able to communicate and interact effectively with prospective students, Mount Mary students, and other Mount Mary offices
  • Strong interpersonal and organizational skills necessary
  • Familiarity with Power Faids and Jenzabar preferred
  • Exceptional ability to multitask and prioritize projects
  • Must be willing to travel and work some nights and weekends
Physical Demands:
  • May be required to lift up to 20 lbs.
  • Must reach, bend, stoop, lift
  • Must sit, walk or stand
  • Some repetitive motion may be required
Working Conditions:
  • Can be scheduled for up to 40 hours a week
  • Varying workflow; sometimes stressful with high workload times of the year
  • Complete work required within a limited space
  • Complete work required within a limited time

Mount Mary University encourages applications from all qualified candidates and is vitally committed to all aspects of diversity, equity, and inclusion. We welcome and encourage applications from qualified candidates and all will receive consideration for employment regardless of race, color, religion, sex, national origin, age, ethnicity, pregnancy, disability, genetic information, or any other groups protected by law. Mount Mary seeks to hire and retain personnel who will make a positive contribution to its mission, vision, and values.

For more information about diversity, equity, and inclusion at Mount Mary please visit

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