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IT Tier-1 Support Specialist

2 months ago

Princeton, United States Numentica LLC Full time
Job Description
Job Title: IT Tier-1 Support Specialist

Location: Onsite- Princeton, New Jersey, US

Position Type: Full-Time

Job Summary:

NuStartz is seeking a diligent and proactive IT Tier-1 Support Specialist to join our IT team. The ideal candidate will be responsible for providing frontline technical support and managing various IT operations, including DHCP management, server reconfigurations, Jira workflow management, DNS modifications, and more. This role requires strong problem-solving skills, attention to detail, and the ability to handle multiple tasks in a dynamic environment.

Key Responsibilities:

  1. DHCP Management:
  • Monitor DHCP scope utilization.
  • Add or remove reservations.
  • Troubleshoot IP conflicts or lease issues to ensure seamless network connectivity.
Ubuntu Server Reconfigurations:
  • Modify server configurations using command-line tools.
  • Update firewall rules and user permissions.
  • Install and configure software packages to optimize server performance and security.
Jira Workflow Management:
  • Create or modify issue types and statuses within Jira.
  • Set up automation rules for issue transitions.
  • Assign permissions and roles within Jira workflows to streamline business processes.
DNS Modification:
  • Add or update DNS records (A, CNAME, MX, TXT) to point to new servers.
  • Troubleshoot domain resolution issues.
  • Manage domain zones and subdomains to ensure accurate and reliable domain name resolution.
Distribution List Creation/Management:
  • Create and update distribution lists for teams or departments.
  • Update membership based on organizational changes.
  • Troubleshoot issues related to email delivery within the lists.
Basic VM Troubleshooting:
  • Reboot unresponsive Virtual Machines (VMs).
  • Check and modify VM settings such as memory and CPU allocation.
  • Troubleshoot network or storage issues affecting VMs.
OneDrive Administration:
  • Configure user permissions and access levels.
  • Resolve synchronization errors between devices.
  • Manage data retention and recovery options to ensure data security.
Managing Onboarding/Offboarding:
  • Onboarding:
    • Create user accounts in Active Directory, email, and other platforms.
    • Set up new hardware with necessary software and configurations.
    • Provide access to necessary applications, network drives, and folders.
  • Offboarding:
    • Disable or delete user accounts from all systems.
    • Retrieve company-owned hardware and wipe data to ensure security.
    • Reassign or archive emails and files as needed.
Asset Management:
  • Maintain an inventory of IT assets, including laptops, desktops, servers, and software licenses.
  • Track the location, status, and ownership of each asset.
  • Manage asset allocation and return processes to ensure accurate tracking and compliance.
Laptop Refresh and Lifecycle Management:
  • Develop and maintain a laptop refresh schedule based on hardware age, condition, and performance.
  • Coordinate procurement of new laptops and retirement of outdated ones.
  • Migrate data and settings from old laptops to new ones to ensure seamless transitions.
  • Handle warranty claims, repairs, and maintenance for laptops during their lifecycle.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • 1-3 years of experience in IT support or a similar role.
  • Proficiency with DHCP, DNS, Ubuntu server management, and Jira.
  • Familiarity with Virtual Machines (VMs) and OneDrive administration.
  • Experience in onboarding/offboarding processes and asset management.
  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team in a fast-paced environment.