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Marketing Account Manager- Client Success

2 months ago

Pensacola, United States Hip Service Full time
HIP, a leader in orthodontics marketing and growth strategies, is seeking skilled Partner Success Specialist to manage our extensive partner communications, facilitate training calls and advise on marketing initiatives. This role is ideal for a professional with exceptional organizational skills and a keen eye for detail, capable of handling a diverse and high-volume workload.

OVERVIEW:
  • Email Communication Management: On a typical day, you'll be handling 25-30 emails, addressing various subjects. This task demands acute attention to detail and excellent organizational skills. Coordination with other HIP teams is essential to provide comprehensive responses to our partners.
  • Marketing Report Review and Problem Solving: Engaging in 15-20 calls weekly with partners, you'll review marketing reports, solve problems, and offer training on different aspects. Post-call, you are responsible for sending detailed recap emails and delegating tasks to the appropriate team members.
  • Diverse Partner Queries: You will address a wide range of questions from partners. These could include issues related to lead quality, ad spend recommendations, training requests on CRM, front desk and treatment coordinator training, website edits, design requests, SEO strategies, updating payment information, and diagnosing CRM issues or bugs.
REQUIREMENTS
  • Must be a highly motivated, self-driven, and high-energy individual with a passion for helping our partners and company grow.
  • This is a role that requires a high capacity for working with hundreds of clients at a time and the ability to contact switch all day between multiple communication platforms such as email, SMS (through a CRM), phone calls and Slack.
  • Must have a high level of clear and direct communication to partners and internal teams.
  • Must have a humble attitude and ask questions when needed.
  • Must possess the ability to communicate to partners with a 5 star level of service and 'my pleasure' mindset.
  • Must have a strong understanding of social media marketing, paid search, SEO, and web.
  • Must be tech-savvy and have the ability to switch between multiple software tools at a time.
  • Must possess a strong time management skillset and the ability to identify daily priorities and pivot when needed.
  • Ability to manage and prioritize a high volume of tasks in our project management software tool (ClickUp).
  • Ability to maintain a detailed and organized CRM (HighLevel).
  • Must have knowledge of the orthodontic and dental field or be willing to learn.
  • Ability to facilitate training calls with teams leading from a place of confidence and influence.
  • Must have reliable high speed internet and a permanent distraction free environment.
ABOUT HIP

HIP Creative Inc. is the leader in orthodontics marketing & growth strategies, and we are built to win
Our team of expert consultants, creatives, marketing professionals, and engineers work
alongside clients and their teams to create highly profitable and sustainable growth for their businesses.

We work hand-in-hand with our clients to implement powerful tools, hands-on training, and our tried-and-true framework that empowers clients to profitably provide top-notch care and impeccable service.

Our Values

These 3 core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.

Hunger

Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, motivated, and hungry people will find a way - both as individuals and as members of our team.

Integrity

Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.

Passion

People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits serve to enhance skills brought to our team.

Benefits:
  • 401(k) matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Life Insurance
  • PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days and sick/ personal days)
  • Remote position (You MUST be located in the US.)
Schedule:
  • 8-hour shift (You will be expected to track time.)
  • 8 am- 5 pm CST
  • Monday to Friday