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E-Commerce & Inside Sales Assistant

1 month ago

Crestwood, United States Apparel Redefined Full time

The E-Commerce & Inside Sales Assistant facilitates the entire sales cycle, from client interaction, garment ordering

decoration ordering, invoice submission, and payment, collection, follow up, and review. The E-Commerce & Inside

Sales Assistant reports to the Inside Sales Specialist.

Abilities Required

  • Excellent typing & computer skills
  • Exceptional organizational skills & ability to focus for long periods of time.
  • Thorough attention to detail.
  • Basic math skills & ability to count and retain numerical information.
  • Read & Understand English
  • Ability to operate under pressure & time constraints.
  • Ability to interpret, transpose, & accurately reproduce data with speed & accuracy.
  • Visual memory retention skills to help build your product knowledge
  • Proficient with Excel, Word, Email
  • Personable
  • Responsible
  • Strong communication skills; both written & verbal are needed for clients & the internal team
Specific Responsibilities
  • Extreme attention to detail in all aspects of duties, email composing, order entry.
  • Enter client order into our production software, NOMOS.
  • Works with clients to find solutions to order issues.
  • Extremely organized, follow the system and steps for the role.
  • Communicate with production staff on a regular basis to ensure timely order completion
  • Manages eCommerce platform store creation, ordering, and inventory.
  • Use NOMOS to create work orders & order garments.
  • Use Order My Gear tool to execute all phases of online store sales
  • Work with Accounting Dept. to ensure timely payments from customers.
  • Actively pursue & develop new leads & accounts.
  • Maintain a positive & energetic attitude towards existing & potential customers.
  • Work with Accounting Dept. to ensure timely payments from customers.
  • Work closely with the Social Media & Marketing Coordinator and Graphic Artists to coordinate new marketing & social media campaigns.
  • Answer phone, emails, texts, faxes, etc. with professionalism & promptness (inside 24hrs)
Key Performance Indicators
  • Doing whatever it takes to ensure the customer is more than satisfied with the entire sale process.
  • Receive great compliments, client testimonials, and survey results.
  • Consistently outperform previous quarter results in both profitability and revenue.
  • Become an expert that customers seek out.
  • Cultivate & promote AR's Purpose, Vision, Mission & Core Values everyday.
  • Consistently showing up for work on time and putting in extra time when required.
  • Effectively communicating with departments to create a seamless & highly productivework environment.
  • Consistently meet client deadlines & ensure orders go out at the highest quality standardin terms of appearance and accuracy