Technical Support Specialist

1 week ago


Crestwood, Missouri, United States Polygon US Full time
IoT Operations Technician I

Polygon US is a leading organization in the Climate Control industry, specializing in designing and renting precision climate control systems based on temperature and humidity requirements.

Job Summary:

The IoT Operations Technician I provides critical support to the business at a national level, ensuring the efficient operation of IoT Equipment and services provided to customers.

Key Responsibilities:
  • Test and validate IoT Equipment for stock and rental orders, ensuring functionality and quality.
  • Troubleshoot and repair returned IoT Equipment, following documented procedures and shipping protocols.
  • Support the Sales Team and Project Managers in assigned areas, providing technical expertise and assistance.
  • Set up and maintain projects, including start of project, virtual dashboards, site users, and deletion of project upon completion.
  • Assist Field Service Technicians remotely for ExactAire IoT Equipment Installation and Troubleshooting service calls.
  • Level 1 Point of contact for ExactAire Service Tickets, escalating to next level when necessary.
Essential Skills and Qualifications:
  • High School Diploma or equivalent preferred.
  • Minimum two years of technical school or two years on-the-job experience in a related field preferred.
  • Working knowledge of low & line voltage electrical circuits.
  • Working knowledge of mechanical devices preferred in the HVAC industry.
  • Working knowledge of Microsoft O365 apps.
  • Ability to perform duties that are physical in nature.
  • Willingness to work overtime as needed and to travel on short notice.
Training and Development:

Completion of Polygon Provided Training Requirements within the first 6 months of employment, including:

  • GHS Understanding safety data sheets.
  • Hazard communication for general industry.
  • Electrical safety courses: Electrical Safe Work Practices, Control of Hazardous Energy (Lockout Tag out), Arc Flash.


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