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IT Field Support Technician I-Depot

2 months ago

Santa Ana, United States TechMD Full time
Job Description
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

The IT Field Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and workstation prep in house.

Primary Responsibilities
• Works tickets in order of assignment and plan by the Dispatcher.
• Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer.
• Uses time as effectively as possible to assess, plan and resolve Tier 1 issues in house.
• Communicates effectively with all necessary team members to resolve issues in a timely manner.
• Works closely with teammates and customers to relay critical information to and from technicians and customers.
• Follows all Standard Operating Procedures for position, function, and TechMD.
• Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
• Follows development plan as outlined by leadership.
• Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
• Required to participate in on-call rotation per TechMD's On Call Coverage Expectations for location(s) assigned.

Requirements
• Must have 1-3 years' experience in a similar position.
• Must have Entry Level understanding of business systems and networking.
• Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
• Must demonstrate excellent customer service skills.
• Strong telephone and verbal communication skills are a must.
• Must thrive in a team environment and demonstrate effective team interaction.
• Must demonstrate the ability to effectively work independently.
• Must have strong organizational, priority and time management skills with the ability to multi-task.
• Must own reliable means of transportation.
• Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy

Benefits
• Medical/Dental/Vision Insurance
• 401k with match
• Generous paid leave policies
• Life Insurance coverage
• Performance-based incentive compensation