Service Manager

3 weeks ago

Sacramento, California, United States RDO Equipment Full time

$70000 - $90000 / year

Compensation & Benefits

  • 24% bonus potential
  • Comprehensive benefits package
  • Training and development, as well as opportunities to grow within the organization

Job Description

This individual will provide leadership in motivating, managing, and evaluating Service Technicians. The Service Manager will efficiently coordinate, schedule, and manage Service Technician's time, while maintaining the work order process. This role will also communicate with the customer in regards to quotes, job status, and scheduling. This management role will coordinate activities with other departments to best serve the needs of the customer and employees.

Specific Duties Include:
* Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
* Assign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
* Coach, mentor, and communicate job expectations to service department team members.
* Lead and take ownership of management responsibility relating to hiring, performance management and overall people management with assigned Service Technicians.
* Effectively utilize the service scheduling and Ewalk tools to properly manage the flow of the work order process to completion. (customer, internal and warranty)
* Follow and understand all of our manufacturer partner's guidelines, processes and expectations.
* Review and approve the daily timecards for employees.
* Proactively seek customer feedback, anticipate problems and respond promptly.
* Respond and follow up with employee issues and/or concerns.
* Review and process all repair work orders for accuracy and completeness concerning parts, materials, labor, and approve the release of equipment for delivery to the customer.
* Assist and support all aspects of the service department in support of the responsibilities of the Service Operations Manager.
* Responsible for facilitating proper annual employee reviews, 1:1 meetings and quarterly Career Path Level (CPL) meetings.
* Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
* Maintain and demonstrate the knowledge of the RDO Equipment Co. Service operations and procedures model.
* Effectively utilize company provided tools, i.e. Work Order Scheduler, Ewalk, Precise, DTAC, Service Advisor, Service Advisor Remote etc.
* Handle warranty claims, including computation of charges, partner with the Central Warranty Department on the submission and follow-up of all warranty claims.
* Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
* Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
* Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
* Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.
* Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
* Responsible for ensuring that sound and safe business practices and processes are implemented and are continuously improved to effectively and efficiently achieve ethical business objectives.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* Previous supervisory/management experience preferred
* Excellent customer service skills
* Excellent computer skills
* Technical knowledge
* Excellent time management, problem solving and organizational skills
* Excellent oral and written communication skills
* High school and/or technical school education preferred
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Client Service Representative- Litigation Management Services

    4 weeks ago

    Sacramento, California, United States Corporation Service Company Full time

    Job DescriptionClient Service Representative - Litigation Management Call CenterOn-SiteSacramento, CAMonday - Friday - 8 am to 5 pm PST As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management,...

  • Service Account Manager

    15 hours ago

    Sacramento, California, United States Air Systems Service and Construction Full time

    Job Type Full-timeDescriptionThe Service Account Manager is responsible for developing and expanding business with existing and new commercial accounts that span multiple territories. The Account Manager is responsible for account management for existing accounts assigned to them as well as selling new accounts in the markets approved by the Company. The...

  • Manager of Training

    8 hours ago

    Sacramento, California, United States Johnson Service Group Full time

    Johnson Service Group is looking for a Manager of Training for a Member Services organization.  Must have education background.  Serving as part of the management team this person will assist with researching, developing, implementing strategies for resource development, technology, new education resources and content. Will develop and manage the...

  • Service Leader

    2 days ago

    Sacramento, California, United States Sacramento Chinese Community Service Center Full time

    Experience Corps Volunteer ProgramWe are seeking a highly motivated and organized individual to join our Experience Corps Volunteer Program team as an AmeriCorps VISTA member. In this role, you will contribute to the growth and sustainability of our program by supporting educational initiatives and strengthening your community through technology systems...

  • Product Service Specialist

    7 days ago

    Sacramento, California, United States Corporation Service Company Full time

    Company OverviewCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide.Job DescriptionThe Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role that requires someone to demonstrate excellent...

  • Service Manager

    3 weeks ago

    Sacramento, California, United States Nations Roof Full time

    Are you ready to take your career to the next level? Join our established and rapidly growing division, where we are deeply committed to delivering exceptional service and building long-term client partnerships founded on trust. As the Commercial Roofing Service Manager, you will have the unique opportunity to shape the future of our service business, drive...

  • Service Manager

    4 days ago

    Sacramento, California, United States NATIONS ROOF LLC Full time

    Job Description Job Description Are you ready to take your career to the next level? Join our established and rapidly growing division, where we are deeply committed to delivering exceptional service and building long-term client partnerships founded on trust. As the Commercial Roofing Service Manager, you will have the unique opportunity to shape the future...

  • Service Manager

    2 weeks ago

    Sacramento, California, United States Leslie's Poolmart, Inc. Full time

    DIVE IN TO A NEW CAREER WITH LESLIE'S:Leslie's pool supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing the best-in-class products and solutions to...

  • Government Services Manager

    7 days ago

    Sacramento, California, United States Sacramento County Full time

    Job Title: Government Services ManagerAbout the RoleWe are seeking a highly experienced and skilled Government Services Manager to join our team. As a Government Services Manager, you will be responsible for managing government services that meet the needs of Sacramento County residents.ResponsibilitiesManaging government services to meet resident...

  • Janitorial Services Manager

    2 days ago

    Sacramento, California, United States LAZ Parking California, LLC Full time

    Job Summary:We are seeking a skilled Janitorial Services Manager to join our team at LAZ Parking California, LLC. As a Janitorial Services Manager, you will be responsible for managing and coordinating janitorial services for our parking facilities.This is an excellent opportunity for someone who is looking to start or advance their career in facility...

  • General Sales Manager

    2 weeks ago

    Sacramento, California, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work As an experienced Sales Manager, develop sales teams to achieve revenue quotas within a geographic territory delivering annual quota supporting multiple business segments . Shadows sales associates and provides constructive feedback to...

  • Customer Service Representative 11am-8pm

    16 hours ago

    Sacramento, California, United States Corporation Service Company Full time

    Customer Service Representative On-Site  Sacramento, CA Monday - Friday, 11am-8pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC's professional...

  • Venue Services Manager

    6 days ago

    Sacramento, California, United States Ace Parking Full time

    About the RoleIn this critical role, you will be responsible for ensuring the seamless operation of parking services at events and venues. You will work closely with management and staff to deliver exceptional customer service, address any issues in real time, and optimize parking logistics.Main Accountabilities:Manage parking operations, including staff...

  • Field Service Manager

    2 weeks ago

    Sacramento, California, United States Valet Living Full time

    The Field Service Manager is a key role reporting to the Branch Manager. As the Field Service Manager, you will have the opportunity to oversee and support field service operations in an assigned territory consisting of approximately 20-40 apartment communities. Your primary responsibility will be to ensure the successful deployment and quality of field...

  • HVAC Service Manager

    3 weeks ago

    Sacramento, California, United States Mark III Construction Full time

    The HVAC Service Manager will be responsible for supervising all HVAC technicians and maintaining a unified team dedicated to providing the best customer experience in the industry. This role will grow the HVAC business and serve as a consultant to leadership on HVAC operational related issues, as well as shape our culture and drive organizational results...

  • HVAC Service Manager

    15 hours ago

    Sacramento, California, United States Mark III Construction Full time

    The HVAC Service Manager will be responsible for supervising all HVAC technicians and maintaining a unified team dedicated to providing the best customer experience in the industry. This role will grow the HVAC business and serve as a consultant to leadership on HVAC operational related issues, as well as shape our culture and drive organizational results...

  • Nutrition Services Manager

    2 days ago

    Sacramento, California, United States University of California- Davis Health Full time

    About the Role:We are seeking an experienced Nutrition Services Manager to lead our team in providing high-quality food services to patients, staff, and visitors at UC Davis Health. The ideal candidate will have a strong background in nutrition and healthcare, with excellent leadership and communication skills.This position will be responsible for developing...

  • Technical Services Manager

    3 days ago

    Sacramento, California, United States Kinder Morgan Full time

    About the RoleWe are seeking a highly skilled Technical Services Manager to join our team. The ideal candidate will have a strong background in technical operations and project management.The Technical Services Manager will be responsible for providing technical oversight and management of all Major Maintenance and Capital projects in Kinder Morgan's Pacific...

  • Environmental Services Manager

    7 days ago

    Sacramento, California, United States City of Sacramento California Full time

    The City of Sacramento California is seeking a dedicated Environmental Services Manager to oversee the implementation of our environmental sustainability initiatives. This role is responsible for developing and implementing programs to reduce waste and minimize our environmental impact.Job Summary:The Environmental Services Manager will work closely with...

  • Dietary Services Manager

    3 days ago

    Sacramento, California, United States Healthcare Services Group, Inc. Full time

    Dietary Services Manager OpportunityHealthcare Services Group, Inc. is seeking a highly skilled Dietary Services Manager to join our team. As a member of our team, you will have the opportunity to lead a team of dietary professionals and make a real difference in the lives of our patients.About the Role:The successful candidate will be responsible for...