Service Manager

4 weeks ago

Sacramento, California, United States Nations Roof Full time

Are you ready to take your career to the next level? Join our established and rapidly growing division, where we are deeply committed to delivering exceptional service and building long-term client partnerships founded on trust. As the Commercial Roofing Service Manager, you will have the unique opportunity to shape the future of our service business, drive revenue growth, and work with a dedicated team. This is not just a job - it's a chance to grow, lead, and succeed with a company that values innovation, quality, and client satisfaction.

Why Join Us?

At Nations Roof, we prioritize career growth and offer a clear path for professional development. As part of an established division with a strong presence in the commercial roofing industry, you will have access to resources, mentorship, and a platform to propel your career forward. Our commitment to employee growth is reflected in our hands-on approach to leadership and training, empowering you to thrive in a dynamic and rewarding environment. Here, your contributions are valued, and the opportunity for advancement is limitless.

You'll be at the helm of a crucial department within our organization, directly influencing the success of our service lines. By building and fostering lasting relationships with clients, you'll help establish us as a trusted partner, offering innovative solutions and high-quality services. Your efforts will directly impact the growth of the business, as you work alongside our talented team to exceed client expectations, while promoting safety, quality, and profitability.

Key Responsibilities:

As the Commercial Roofing Service Manager, you will:

  • Lead and Grow: Manage service office, field operations, and sales functions, helping to expand the service business while ensuring departmental success in revenue, gross profit margin, and SG&A expenses.
  • Client Engagement: Qualification of work orders, creating estimates, roof surveys, preventive maintenance reports, and deliverables that position the company as a trusted advisor for clients.
  • Operational Excellence: Maintain pricing, manage invoicing, oversee payroll, and create management reports to track profitability and project status.
  • Team Leadership: Hire, train, and develop personnel, fostering a positive work environment that encourages productivity and professional growth. Review technician performance and provide training on technical skills.
  • Client Relationship Management: Build lasting client partnerships, prospect for new clients, and cross-sell services like preventive maintenance programs and disaster response services.
  • Safety & Compliance: Ensure safety protocols are met, manage safety training and documentation, and maintain equipment and vehicles.
  • Project Management: Collaborate with consultants, contractors, and suppliers to streamline project development, ensuring timely execution and smooth communication.
  • Administrative Oversight: Handle the preparation and management of contractual proposals, purchase orders, and construction-related documents.
Skills & Knowledge Required:
  • Strong communication and interpersonal skills to effectively manage teams and client relationships.
  • Organizational skills to prioritize tasks and ensure deadlines are met without compromising quality.
  • Solid computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to create and manage budgets and key performance metrics.
  • Proven experience in motivating and guiding personnel to meet operational goals.
  • In-depth knowledge of commercial roofing and service industry standards.
Qualifications:
  • A Bachelor's degree in Construction Management, Architecture, Engineering, or a related field is preferred.
  • 5+ years of experience in commercial roofing or a related industry, with a focus on service management, estimating, and project oversight.
  • Proven track record of managing and growing service operations, fostering client relationships, and ensuring high-quality service delivery.
What You'll Gain:
  • Full-Time, Salaried Position
  • Steady, Year-Round Work
  • Company Vehicle or Car Allowance, Cell Phone, and Business-Use Computer
  • Medical, Dental, and Vision Benefits
  • Life Insurance
  • 401(k) Plan with Employer Contribution
  • Holiday and Paid Time Off
  • Career Growth: Opportunities for advancement within a growing and established division.
  • Stability & Trust: Work in an organization that emphasizes trust, long-term relationships, and a commitment to quality.
  • Professional Development: Gain exposure to diverse projects and receive ongoing training and mentorship to ensure your continuous success.
If you are an experienced roofing professional with a passion for service excellence, leadership, and career growth, this is the opportunity you've been waiting for. Apply today to be part of an innovative company that values your expertise and invests in your future.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nations Roof provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. Our company is a Drug Free Workplace.

No Recruiters.

All candidates must be authorized to work in the U.S.

#IND123

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