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Client Service Representative- Litigation Management Services

4 weeks ago

Sacramento, California, United States Corporation Service Company Full time
Job Description

Client Service Representative - Litigation Management Call Center

On-Site

Sacramento, CA

Monday - Friday - 8 am to 5 pm PST

As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. Including our own. So join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time.

As a Client Service Representative, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. In this role, you would be responsible for handling phone calls and emails that involve questions and requests pertaining to service of process. These inquiries will come from both internal and external customers, as well as serving parties that deliver documents to CSC. You bring the drive, energy, and commitment to provide world-class service. This is a place where you will be encouraged and expected to be your best.

Some of the things you will be doing:
  • Building relationships with our clients to better understand their unique needs and concerns
  • Responding to customer inquiries in a professional, accurate, and in a timely fashion
  • Responding to customer inquiries via Outlook, Salesforce, or phone
  • Navigating quickly between multiple databases quickly and accurately
  • Fulfilling requests and answering questions for internal and external customer
  • Review and process of legal documents
  • Research and analysis of legal documents
These technical skills, experience, and qualifications will provide a successful foundation for this position:
  • Energetic self-starter who thrives in a fast-paced, team-oriented environment
  • High attention to detail and accuracy
  • Strong prioritization and time management skills
  • Effective verbal and written communication skills
  • Strong Customer Service Skills and able to handle a call while conducting research
  • Problem-solving skills
  • Strong research skills
  • Be a model employee of the CSC value of service
  • Strong computer skills and proficiency in MS Office: Word, Outlook, Excel
  • Salesforce Experience a plus
#LI-SL1

#CSC

#CSCCareers

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $37,000-43,000)

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About the Team

At CSC, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
    • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
      • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
        • CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
          • As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
            • Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.