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Product Service Specialist

1 week ago

Sacramento, California, United States Corporation Service Company Full time
Company Overview

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide.

Job Description

The Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role that requires someone to demonstrate excellent problem-solving skills, technical ability, and a service mentality.

Key Responsibilities
  • Drive customer satisfaction with our products and services
  • Develop strong software technical skills in property tax or other types of software
  • Support a national customer base with a fully remote role
Required Skills and Qualifications
  • Bachelor's degree
  • 2-3 years of previous product customer support or implementation
  • Knowledge of MS Windows, MS Office, and MS SQL network setup preferred
  • Ability to problem-solve and use initiative
  • Strong communication skills and positive attitude
Benefits
  • Competitive salary range: $39,877 - $69,406
  • Annual success-sharing bonus or commission plans
  • Excellent benefits package including medical, dental, life insurance, flexible spending, and health savings accounts
  • Paid time off, tuition reimbursement, and more