AAS - Community Outreach Specialist (Vietnamese speaking)

1 day ago

Seattle, United States Asian Counseling and Referral Service Full time

ABOUT THE ORGANIZATION: COME WORK WITH US Help us provide hope, opportunity, and voice to thousands in our region by joining our team

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians-Native Hawaiian/Pacific Islanders (A-NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision: Hope, Opportunity, and Voice for All

Values:

  • We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
  • Our actions are Client-/Community Centered.
  • We believe belonging is essential.
  • Compassion is at the heart of our work and approach.
ACRS seeks a full-time Community Outreach Specialist (Vietnamese speaking) in our Aging and Adult Services department who conducts outreach and marketing efforts to all applicable healthcare settings and in the community to increase awareness of the services and directly engage prospective clients, their families or responsible parties. Ensures enrollment goals for the programs are met through targeted and innovative marketing strategies. Acts as an allied staff member to support person-centered care coordination services to program beneficiaries.

***Schedule: Mon Fri, no weekend work

COMPETITIVE BENEFTIS PACKAGE INCLUDES:
  • Pay range is between $53,100 to $57,800 annually. Can increase based on experience with possible increases after 6 months from date of hire.
  • ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
  • Vision insurance is available at a very minimal cost
  • ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire
  • Employer paid commuter card and free parking available
  • Paid Time off:
    • 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment
    • 8 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period
    • 1 floating holiday annually, available after 1 year of employment
  • 13 paid holidays annually
  • IT equipment provided, with telecommuting reimbursement available
  • 403b Retirement savings account
  • Simplified Employee Pension
  • Employee assistance program
ESSENTIAL JOB FUNCTIONS:
  • Sends a welcome packet with brochures and letter to clients referred to the program. Establishes initial communication with referred clients by explaining the benefits of the program and the importance of being actively engaged in their own health and medical needs. Completes opt-in process with program beneficiaries including participation agreements, health-related screenings, and initial home visit assessments as needed.
  • Assists potential clients and their families in completing the required enrollment documents. Supports clients and their families through the application process, document submission, and coordination with assigned Care Coordinator. Monitors and tracks due diligence requirements for new program enrollees and current participants. Coordinates with Care Coordinator to complete disenrollment process for beneficiaries, including opt-outs and case closure.
  • Collaborates with Care Coordinator/s to provide case-related allowable activities such as health-related screenings and care coordination services to current program participants in-home or at beneficiary's location of choice. Assists Care Coordinator in outreach to engaged beneficiaries to maintain monthly face-to-face meeting requirement.
  • Provides supportive services to Health Home or Care Transition program participants under the direction and supervision of the assigned Care Coordinator.
  • Maintains thorough and timely documentation of care and activities provided. Ensure all involved parties are updated on completed care and activities to avoid either omission or duplication of services.
  • Participates in program's quality improvement, contract compliance, and client service excellence initiatives. Ensures timely communications with program management and care coordinators. Engages in daily case triaging and problem solving.
  • Conducts outreach to applicable health care settings and in the community to educate potential clients on Health Home and Care Transition Services. Performs research and organizes community resources to streamline access.
  • Assists program manager in outreach and marketing planning and development. Analyze marketing data and make recommendations for future marketing strategies. Participates in creating instructional and informational material regarding program services. Helps in inbound and outbound marketing activities to reach targeted clients through appropriate channels (traditional and digital marketing).
  • Attends and participates in all agency, program and team meetings and in-service training.
POSITION QUALIFICATIONS:
  • Education and Experience:
    • Bachelor's degree in social or behavioral science; OR
    • Bachelor's degree in relevant field plus two (2) years of providing direct social services; OR
    • Associate degree or equivalent in relevant field with four (4) years social services experience. Relevant work experience may substitute for a degree in a relevant field.
  • Cultural Humility:
    • Strong knowledge of Asian & Native Hawaiian/Pacific Islander (A&NH/PI) cultures required.
    • Ability to provide respectful and effective care and services responsive to diverse cultural beliefs and practices.
    • Fluency in an A&NH/PI language, Vietnamese preferred.
  • Knowledge and Skills:
    • Strong interpersonal and customer service skills to engage prospective clients and support their enrollment and care coordination.
    • Ability to deliver effective service to employees, teams, collaborators, and clients with diverse cultural beliefs and backgrounds.
    • Experience in outreach, community engagement, or healthcare marketing preferred.
    • Organizational and problem-solving skills to manage documentation, enrollment processes, and quality improvement activities.
  • Technical Skills:
    • Proficiency in Microsoft Office applications (Word, Excel, Outlook) and relevant software for data entry and tracking.
    • Ability to analyze data and provide recommendations for outreach and marketing strategies.
    • Effective internet research and navigation skills to streamline access to community resources.
  • Additional Requirements:
    • Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver's license and be insurable under the ACRS's auto policy. If using a personal vehicle, must have current auto insurance including coverage for work-related business.

WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. May involve tasks where visual acuity is beneficial. This position is hybrid, with work divided between remote and on-site locations. Approximately 20% of the work will be conducted on-site or in-person (home visits), while the remaining 80% will be performed remotely (telecommuting). These hybrid work expectations are subject to change at the agency's discretion. The noise level in the on-site work environment is moderate.

LOCATION: Asian Counseling and Referral Service - Main Office

EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.

ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.

Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center

ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).

If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.

Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.

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