Technical Account Manager

3 weeks ago

Tampa, United States CI0 Tech Full time

Why CIO Technology Solutions:

  • Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.
  • Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.
  • Collaborative Environment: Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.
Key Responsibilities:

As a Technical Account Manager at CIO Technology Solutions, your mission is clear - foster strong relationships, elevate service quality, and drive growth. Here's how you'll make an impact:

1. Client Engagement
  • Be the bridge between our clients and our dedicated team, ensuring their needs are met promptly and professionally.
  • Respond promptly to client requests, including support, quotes, and product information.
  • Address client concerns and issues with empathy and efficiency.
2. Relationship Building
  • Cultivate and nurture client relationships, both internally and externally.
  • Maintain open lines of communication to ensure seamless support and long-term client satisfaction.
  • Research client accounts, identifying key stakeholders to enhance engagement.
3. Service Excellence
  • Monitor, control, and support service delivery, adhering to established systems and procedures.
  • Conduct client needs assessments and assist in the successful implementation of client initiatives.
  • Follow up post-sales and post-project, ensuring client expectations are exceeded.
  • Attend and actively contribute to Client Strategic Business Review Meetings, focusing on performance, quality, and process improvement.
  • Provide valuable reporting on SLA adherence, capacity usage, and other key performance indicators.
4. Sales Growth
  • Develop an in-depth understanding of our clients' businesses, buying cycles, and key decision-makers.
  • Collaborate closely with our Service Desk and Project Management teams to generate quotes that align with our approved technology solutions and effectively address client needs.
What We're Looking For:
  • Excellent interpersonal skills with a genuine passion for client satisfaction.
  • Strong communication abilities to foster productive relationships.
  • Proven experience in client relations, service delivery, or sales.
  • Tech-savvy with the ability to grasp complex technology solutions.
  • Self-driven and motivated to excel in a fast-paced environment.


Join us at CIO Technology Solutions and be part of a team that's shaping the future of technology services. If you're ready to take your career to the next level and embrace a role that offers both challenge and reward, apply now

Skills
• Consultative Sales: Proven track record of 2 to 5 years in consultative sales within a B2B setting, specializing in technology solutions.
• Tech Savvy: Deep knowledge of operating systems, software applications, various technologies, communication systems, and supplier landscapes to meet diverse business needs.
• Innovative Problem Solver: Creative thinker with the ability to translate client requirements into practical and effective solutions.
• Customer Focus: Exceptional interpersonal and customer service skills, committed to ensuring client satisfaction.
• Communication Excellence: Outstanding verbal and written communication skills for clear and effective interaction with clients and team members.
• Time Management: Strong time management skills to efficiently handle multiple tasks and meet deadlines.
• Organizational Mastery: Exceptional organizational abilities, including the skill to prioritize tasks effectively.
• Product Proficiency: Demonstrated expertise in workstations, server hardware, and network hardware, with the capability to communicate product features to non-technical audiences.
• Client Relationship Management: Proficient at engaging effectively with individuals at all levels within client organizations, including C-level executives.
• Software Proficiency: Proficiency in using Microsoft Office applications for documentation and reporting purposes.
• Adaptability: Quick adaptability to new computer products and solutions, staying current with industry trends.
• CRM Experience: Previous experience with Customer Relationship Management (CRM) tools is a plus, though not mandatory.

Performance Goals
• Elevate Customer Satisfaction: Consistently achieve exceptional customer satisfaction ratings by going above and beyond to meet client needs and expectations.
• Exceed Service and Support Commitments: Not only meet but surpass all service and support Service Level Agreements (SLAs), ensuring clients experience timely and efficient assistance.
• Quarterly and Annual Milestones: Successfully accomplish all quarterly and annual objectives established during performance appraisals, demonstrating continuous growth and achievement.
• Uphold Company Standards: Maintain and adhere to all company policies and procedures, ensuring compliance and contributing to a cohesive and efficient work environment.

Education Requirements
• High School Diploma or GED required
• Bachelor's Degree in a related technical field preferred
• ITIL certification preferred
• Preferred: Experience in the MSP industry, Experience with the ConnectWise Suite of Products (Automate, Manage, Control, Sell), Knowledge of Microsoft CSP Licensing, Dell server & workstation solution architecture, network equipment solutions architecture (Firewalls, switches, wireless mesh networks)

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