Technical Account Manager

1 month ago

Tampa, Florida, United States CI0 Tech Full time

Why Choose CI0 Tech: At CI0 Tech, we pride ourselves on being leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.

  • Our Client-Centric Approach is built on an unwavering commitment to our clients, and you'll be their primary advocate.
  • Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.

Key Responsibilities:

  • Client Engagement
    • Be the bridge between our clients and our dedicated team, ensuring their needs are met promptly and professionally.
    • Respond promptly to client requests, including support, quotes, and product information.
    • Address client concerns and issues with empathy and efficiency.
  • Relationship Building
    • Cultivate and nurture client relationships, both internally and externally.
    • Maintain open lines of communication to ensure seamless support and long-term client satisfaction.
    • Research client accounts, identifying key stakeholders to enhance engagement.
  • Service Excellence
    • Monitor, control, and support service delivery, adhering to established systems and procedures.
    • Conduct client needs assessments and assist in the successful implementation of client initiatives.
    • Follow up post-sales and post-project, ensuring client expectations are exceeded.
    • Attend and actively contribute to Client Strategic Business Review Meetings, focusing on performance, quality, and process improvement.
    • Provide valuable reporting on SLA adherence, capacity usage, and other key performance indicators.
  • Sales Growth
    • Develop an in-depth understanding of our clients' businesses, buying cycles, and key decision-makers.
    • Collaborate closely with our Service Desk and Project Management teams to generate quotes that align with our approved technology solutions and effectively address client needs.

Requirements:

  • Excellent interpersonal skills with a genuine passion for client satisfaction.
  • Strong communication abilities to foster productive relationships.
  • Proven experience in client relations, service delivery, or sales.
  • Tech-savvy with the ability to grasp complex technology solutions.
  • Self-driven and motivated to excel in a fast-paced environment.

Preferred Qualifications:

  • Consultative Sales: Proven track record of 2 to 5 years in consultative sales within a B2B setting, specializing in technology solutions.
  • Tech Savvy: Deep knowledge of operating systems, software applications, various technologies, communication systems, and supplier landscapes to meet diverse business needs.
  • Innovative Problem Solver: Creative thinker with the ability to translate client requirements into practical and effective solutions.
  • Customer Focus: Exceptional interpersonal and customer service skills, committed to ensuring client satisfaction.
  • Communication Excellence: Outstanding verbal and written communication skills for clear and effective interaction with clients and team members.
  • Time Management: Strong time management skills to efficiently handle multiple tasks and meet deadlines.
  • Organizational Mastery: Exceptional organizational abilities, including the skill to prioritize tasks effectively.
  • Product Proficiency: Demonstrated expertise in workstations, server hardware, and network hardware, with the capability to communicate product features to non-technical audiences.
  • Client Relationship Management: Proficient at engaging effectively with individuals at all levels within client organizations, including C-level executives.
  • Software Proficiency: Proficiency in using Microsoft Office applications for documentation and reporting purposes.
  • Adaptability: Quick adaptability to new computer products and solutions, staying current with industry trends.
  • CRM Experience: Previous experience with Customer Relationship Management (CRM) tools is a plus, though not mandatory.

Performance Goals:

  • Elevate Customer Satisfaction: Consistently achieve exceptional customer satisfaction ratings by going above and beyond to meet client needs and expectations.
  • Exceed Service and Support Commitments: Not only meet but surpass all service and support Service Level Agreements (SLAs), ensuring clients experience timely and efficient assistance.
  • Quarterly and Annual Milestones: Successfully accomplish all quarterly and annual objectives established during performance appraisals, demonstrating continuous growth and achievement.
  • Uphold Company Standards: Maintain and adhere to all company policies and procedures, ensuring compliance and contributing to a cohesive and efficient work environment.

Education Requirements:

  • High School Diploma or GED required.
  • Bachelor's Degree in a related technical field preferred.
  • ITIL certification preferred.

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