Manager, Technical Service

2 months ago

TAMPA, United States Crown Cork & Seal USA, Inc. Careers Full time

Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American CAPP Division.   This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States.   Position accountabilities include the following: 

  • Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. 
  • Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems. 
  • Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, equipment conversion or any Crown products with substandard performance.
  • Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
  • Works closely with Quality (Plant/Corporate) and Technical Groups to resolve issues.
  • Management Experience a Plus. Potential growth into a working Management Position.
  • Resolving issues to the end of Lifecycle with excellent follow up and communication with advance planning with Customer and Partners in Business.

Requirements: 

Requirements for this position would include the following:  

  • Preferred BS level degree in Engineering, Packaging or Business
  • 5-7 years of experience in Metal/Packaging manufacturing environment including 2+ years in a leadership role.
  • Strong knowledge of Closure Applications or Metal Seaming Technology
  • Working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
  • Proven analytical abilities and knowledgeable in Root Cause and Corrective Action.
  • Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
  • Ability to identify industry specifications and incorporate them into the Food & Beverage filling process.   
  • Knowledge of Food Science or Microbiology processes will be beneficial.
  • Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point)
  • Ability to run Internal (Crown) and External (Customers) meetings to resolve issues and improve communication.
  • Effective communication skills, both verbal and written (Visit Reports) as well as proven presentation skills (PPT). 
  • Ability to clearly and effectively interact with customers on a variety of levels.
  • Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
  • Ability to work overtime during the week and week-ends based on customer needs.
  • Ability to travel (car and/or plane) up to 70% of the time.

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