Treasury Management Ops Specialist I
1 month ago
Come to work for a company you can be proud to represent.
The hiring range for this opportunity is $20.00 to $24.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.
Treasury Management Operations Specialist I
POSITION SUMMARY
The Treasury Management Operations Specialist I reports directly to the Treasury Management Operations Manager. This position is responsible for providing superior customer service, customer training, onboarding support, and legal service agreement support to the Bank’s Treasury Management clients, Business Express clients, branch employees and Sales Officers. This role includes service and support for all aspects related to our business online banking platforms, as well as all Treasury Management products and services, such as Commercial Center, Remote Deposit Capture, Wire Transfers, ACH file initiation, and Lockbox directly for the customer. Additionally, they provide support to the Treasury Sales and Product Delivery teams, including customer service agreement completion and system access enablement for the Bank’s treasury services. This role requires basic product technical, legal, and compliance understanding of the bank’s treasury management products and services. Performs other designated tasks within the Treasury Management business as assigned.
MAJOR RESPONSIBILITIES
• Processes, reviews and tracks input of business customer online banking agreements.
• Provides excellent customer service to our Treasury and Business Express clients while also assisting Branch employees while adhering to WISE service standards.
• Understands and follows operating procedures for all business online banking products.
• Provides guidance to our customers around RDC, ACH and Wire processing to ensure transactions are accurate, appropriate based on customer risk limits, and regulatory controls.
• Identifies and resolves client issues; acting as a liaison between the client, sales officers, vendors, and Relationship Managers to ensure the delivery of uncommon service and to meet client needs.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
• Coach customers on Remote Deposit Capture processing guidelines and help troubleshoot any errors that customer encounters.
• Provides training for staff and business online banking customers as necessary.
• Working knowledge of business online banking products and services along with account ownership policies, procedures, Regulatory Compliance requirements.
• Completes daily, weekly, monthly and all internal tasks associated with but not limited to safety and soundness with regards to internal Audit, Compliance and all bank regulations.
• Assists with script testing and validation process for new releases to online banking platform.
• Consistently applies excellent decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits
OTHER RESPONSIBILITIES
• Maintains a current understanding of state and federal regulations including but not limited to Bank Secrecy Act (BSA), Suspicious Activity Reporting (SAR), Office of Foreign Asset Control (OFAC), Customer Identification Policy (CIP), National Automated Clearing House Association (NACHA), Gramm-Leach-Bliley Act (GLBA), Non-public Personal Information (NPPI) and Health Insurance Portability and Accountability Act regulations as related to Business Associate Agreements.
• Refers customers to Treasury Management Officer when appropriate for new products
• Performs other duties as assigned.
EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED
• High school diploma or GED required, undergraduate degree preferred.
• 0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.MS Office Suite, and general computer program capabilities. Ability to learning new computer technical skills. Ability to be trainable and retain system knowledge from multiple computer programs. Ability to talk with customers and navigate through multiple computer systems simultaneously. Ability to solve entry level Treasury Customer problems such as password resets, ooba resets, pin resets and basic system trouble shooting.
COMPANY PROFILE
Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of nearly $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking.
Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices.
Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities.
Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank.
Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.
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