IT Support Specialist III

3 months ago

Chico, United States Experis Full time
Job Title: IT Support Specialist III
Location: Chico, CA
Salary: $50k - 60k per annum

The IT Support Specialist is our go to person for advanced client projects and implementations. Installing workflow applications and providing advanced support for our clients are a regular part of the Network Technician's Day.

The Network Technician is responsible for onsite and remote installation and support needs for our document management clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. This is an advanced technical position, focused on workflow software and advanced document management solutions.

Responsibilities
  • Help Architect, implement and support MFP software applications
  • Support and understand Microsoft related technologies: Windows Server, SharePoint, Office365, Group Policy
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Excellent customer service skills is must for this position
  • MS Windows OS / Mac OS experience and support
  • Print driver setup / best practices
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, or Citrix
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Must have skills:
  • Interpersonal skills: such telephone skills, communication skills, active listening and client-care
  • Diagnostic skills of technical issues
  • Ability to plan, organize, and multi-task in a fast-paced environment
  • Takes ownership of job responsibilities with personal pride and accountability
  • Ability to work independently with little supervision required.
  • Very strong attention to detail and problem-solving skills are essential
  • Ability to take constructive feedback from Management, or Peers
  • Willingness to learn new processes/practices, apply them and train others
  • Impeccable Integrity and honesty
Qualifications:
  • Associates Degree or Bachelors Degree
  • 3-5 Years in the IT field or work-related experience
  • A valid driver's license and good driving record is a must
  • Excellent customer service skills
  • Strong analytical and trouble-shooting skills
  • Must be a self-starter
  • Must be capable of working independently
  • Ability to handle high stressful situations and thrive under pressure
  • Impeccable Integrity and honesty
  • Ability to take constructive feedback from Management, or Peers
  • Willingness to learn new processes/practices, apply them and train others
Physical Demands & Work Environment:
  • Ability to sit at a desk for prolonged periods of time
  • Ability to talk on the phone and work with various computer tools and applications
  • Ability to type and compose written communication in various forms
.About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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