Technical Product Specialist

3 days ago

Orlando, United States AWC Full time

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning. We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team.

As a Technical Product Specialist with AWC you will be responsible for promoting and demonstrating core automation solutions with our Account Managers to customers in Florida. This includes receiving factory training and becoming the SME on these Industrial technologies. The Technical Product specialist will often work with customers to meet, train and select solutions for their projects and applications. Technical Product Specialists coordinate with Account Managers to demonstrate sensors, wireless networks, data monitoring, edge devices, valve banks, actuators, and machine reviews. These are generally referred to as Factory Floor productivity systems for a variety of industrial applications predominantly in the Water, Aerospace, OEM, Entertainment and Machine Builder Industry. The successful candidate must be innovative, passionate, and resourceful while demonstrating technical skills.

How you'll make an impact:

Technical Support and Troubleshooting:

    • Provide technical support to customers and sales teams, addressing questions and resolving issues related to automation products
    • Troubleshoot and diagnose problems, offering solutions and recommendations
Product Training and Demonstrations:
  • Conduct product training sessions for customers, sales teams, and other stakeholders
  • Create and deliver product demonstrations, showcasing features and benefits
  • Develop training materials to support product training and customer education
  • Building, assembling and testing solutions for Digital Lab based on new engineering products and technologies
  • Conduct regular On-Site visits to reinforce the AWC value proposition
Sales and Customer Interaction:
  • Collaborate with sales teams to support pre-sales activities
  • Participate in customer meetings to understand their needs and recommend suitable automation solutions
  • Provide technical expertise during the sales process, addressing customer questions and concerns
Product Development and Feedback:
  • Work closely with engineering and product development teams to provide feedback from customers and sales teams
  • Contribute to product roadmaps and development plans based on customer needs and market trends
  • Participate in product testing and validation to ensure quality and functionality
Technical Documentation and Content Creation:
  • Create and maintain technical documentation, including user manuals, product guides, and FAQs
  • Ensure technical documentation is accurate, up-to-date, and accessible to customers and internal teams
Skills you'll need:
  • Bachelor's degree in Mechanical or Electrical Engineering
  • Proven experience in technical support, product management or related role in the automation industry
  • Solid knowledge base of automation products, industrial equipment or related technology
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences
  • Ability and confidence to conduct presentations
  • Proficient with Microsoft Office with an emphasis on Word, Excel, and Outlook
  • Ability to learn new technologies, demonstrate and discuss with customers
Here's what will set you apart:
  • Former Industry experience as an Account Manager or Application Engineer
  • Ability to develop strong relationships with Manufacturer Partners
  • Knowledge of PLCs, Drives, HMI, Networks OR Manufacturers such as Rockwell, Schneider, Keyence, Omron, Phoenix, Weidmuller, Beckhoff, Danfoss, Sick, Banner, Siemens, Eaton, Rittal, SMC or Festo.
The Rewards
  • Employee Stock Ownership Plan (ESOP)
  • 401(K) Match
  • Competitive Pay
  • Medical, Dental and Vision Insurance Package
  • Life Insurance
  • Paid Time Off and Holiday Pay
  • Career Development Opportunities

About AWC

As employee-owners, we seek to develop fulfilling careers by pushing ourselves to deliver better, safer, more effective automation solutions. We do this through strategically partnering with the world's most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. Our team of over 600 employee-owners embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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