Technology Support Specialist
2 days ago
Our Technology Services Specialist I implements and maintains the Windows Desktop infrastructure as well as selected applications including Microsoft Office suite of products. Provides hardware and software technical support to end users in a LAN/WAN environment. Responds to questions and/or provides information and service upon request from members, both internal and external
Our Specialist will foster our "United For You" service promise which requires taking personal responsibility for providing outstanding member service that builds loyalty and supports a service selling environment. Our Specialist will work collaboratively to foster a culture that encourages diversity and independent thinking and a member-centric, digital organization to meet or exceed UnitedOne's mission, strategic objectives, and promote the overall success of the credit union.
Requirements
EXPERIENCE: Working knowledge relating to Microsoft Windows, PC hardware and TCP/IP Basic software and hardware troubleshooting skills are required.
EDUCATION/CERTIFICATIONS/LICENSES: A two-year college degree or completion of a specialized course of study at a business or trade school.
INTERPERSONAL SKILLS A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
OTHER SKILLS May be required to work outside of scheduled hours to respond to technical issues. A basic understanding of server operating systems, server hardware and network administration are essential.
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