Current jobs related to Senior Implementation Specialist - Boston - TravelPerk

  • FX Implementation Specialist

    1 week ago

    Boston, Massachusetts, United States ION GROUP Full time

    FX Implementation SpecialistION Trading, Inc. is seeking a highly skilled FX Implementation Specialist to join our team in Boston, MA.Key Responsibilities:Provide strategic support to North American based clients regarding the implementation of ION's newly re-engineered FX solutions.Train and demonstrate new functionality for end users, subject-matter...

  • Senior SAP FICO Implementation Specialist

    1 week ago

    Boston, Massachusetts, United States Teamwork Corporate Full time

    Unlock Your Expertise in SAP FICOWe are seeking a seasoned SAP FICO Consultant to join our team at TeamWork Corporate. As a critical component of our organization, you will drive a positive customer experience and deliver high-quality results.Your superpower? You're comfortable diving into the details of workstreams, functionally and technically. You're...

  • Benchling Implementation Specialist

    1 week ago

    Boston, Massachusetts, United States ReqRoute Inc Full time

    Job Title: Benchling Implementation SpecialistJob Summary:ReqRoute Inc is seeking a highly skilled Benchling Implementation Specialist to lead all aspects of customer rollouts from requirements analysis to configurations, testing, training, and onboarding users onto the system. The ideal candidate will have expertise in ELN/LIMS Knowledge with a focus on...

  • Senior Clinical Specialist

    1 week ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Job SummaryThe Senior Clinical Specialist will provide technical expertise in blood banking and assist in key projects to improve blood bank operations at MGH. The incumbent will work closely with the BTS Medical Director, Laboratory Supervisors, Compliance Officer, Transfusion Safety Officer, and the Blood Bank IT Team.Key ResponsibilitiesProvide technical...

  • Licensed Practical Nurse

    2 weeks ago

    South Boston, United States Commonwealth Senior Living Full time

    Senior Care Specialist OpportunityWe are seeking a compassionate and skilled Licensed Practical Nurse (LPN) to join our team at Commonwealth Senior Living. As a Senior Care Specialist, you will play a vital role in providing high-quality care to our residents, working closely with our Resident Care Director to ensure the best possible...

  • IT Implementation Specialist

    3 days ago

    Boston, Massachusetts, United States Danaher Corporation Full time

    About the Role:The IT Implementation Specialist will be responsible for customer planning and implementation efforts of Radiometer's Data Management System through all phases of the project lifecycle, including scoping, design, system installation, interface configurations, validation and testing, customer training, go-live support, and post go-live...

  • Solutions Implementation Specialist

    1 week ago

    Boston, Massachusetts, United States Crunchtime Full time

    About the RoleCrunchtime is seeking a skilled Solutions Specialist to join our Professional Services team. As a Solutions Specialist, you will play a critical role in supporting the implementation of our inventory and labor management solutions for food service operators. Your primary responsibility will be to provide exceptional customer service, ensuring...

  • Senior Integration Specialist

    1 week ago

    Boston, Massachusetts, United States SysMind Tech Full time

    Key Responsibilities:As a Senior Integration Specialist at SysMind Tech, you will be responsible for designing and implementing ESB solutions using RedHat Fuse or Mulesoft. You will also work on DevOps tasks, including Jenkins, bitbucket, and jfrog. Additionally, you will be responsible for messaging infrastructure, including ActiveMQ, RabbitMQ, and Redis,...

  • Senior Network Infrastructure Specialist

    7 days ago

    Boston, Massachusetts, United States US Main Full time

    Job Title: Senior Network Infrastructure SpecialistWe are seeking a highly skilled Senior Network Infrastructure Specialist to join our team at US Main. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our network infrastructure.Key Responsibilities:* Design and implement network infrastructure...

  • Senior Training Specialist

    4 weeks ago

    Boston, Massachusetts, United States AKIMA Full time

    Senior Training SpecialistAkima Systems Engineering (ASE) is seeking a highly skilled Senior Training Specialist to join our team. This role will be responsible for developing and implementing training programs that meet the needs of our clients.The ideal candidate will have a strong background in learning science, instructional design, and training...

  • Senior Workfront Implementation Specialist

    3 days ago

    Boston, Massachusetts, United States MERGE Full time

    Unlock Your Potential as a Workfront ExpertAt MERGE, we're seeking a highly skilled Sr. Workfront Implementation Consultant to join our team. As a key member of our Workfront Solutions team, you will work closely with our Workfront Solution Architect to design and implement enterprise-level solutions that meet the unique needs of our clients. Your expertise...

  • Senior Training Specialist

    4 weeks ago

    Boston, Massachusetts, United States AKIMA Full time

    Senior Training SpecialistAkima Systems Engineering (ASE) is seeking a highly skilled Senior Training Specialist to join our team. This role will be responsible for developing and implementing training programs that meet the needs of our clients in the Department of Defense (DoD).Key Responsibilities:Lead the development of high-quality training content and...

  • Senior IT Systems Specialist

    3 days ago

    Boston, Massachusetts, United States Harvard Business Review Full time

    Job Title: Senior IT Systems SpecialistJob Summary:We are seeking a highly skilled Senior IT Systems Specialist to join our team at Harvard Business Publishing. As a key member of our IT department, you will be responsible for managing and enhancing our computer systems to ensure they meet the evolving needs of our organization.Key Responsibilities:* Review...

  • Senior HCM Implementation Project Manager

    4 weeks ago

    Boston, Massachusetts, United States Spencer Thomas Group Full time

    Job Title: Senior HCM Implementation Project ManagerWe are seeking a highly skilled Senior HCM Implementation Project Manager to join our team at Spencer Thomas Group. As a key member of our implementation team, you will be responsible for delivering high-quality implementation projects for our clients, ensuring timely and within-budget completion.Key...

  • Senior POS Implementation Consultant

    2 weeks ago

    Boston, Massachusetts, United States Oracle Full time

    Job SummaryThis senior-level role requires 5-7 years of overall experience, including 2 years of consulting experience, in an applicable role as an IT or POS Deployment Engineer or as an experienced user of the Simphony and/or RES POS or similar products.Key ResponsibilitiesAnalyze business needs and provide recommendations on how to program the product...

  • Director of Implementation

    1 week ago

    boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Director of Implementation

    3 weeks ago

    Boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Director of Implementation

    4 weeks ago

    Boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Director of Implementation

    1 month ago

    Boston, United States BlueSnap Full time

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities,...

  • Certified Nursing Assistant

    1 month ago

    South Boston, Virginia, United States Commonwealth Senior Living at South Boston Full time

    Senior Care Specialist OpportunityWe are seeking a compassionate and dedicated Senior Care Specialist to join our team at Commonwealth Senior Living at South Boston. As a Certified Nursing Assistant, you will play a vital role in providing exceptional care and support to our residents.Key Responsibilities:Provide personal care and assistance to residents,...

Senior Implementation Specialist

3 months ago

Boston, United States TravelPerk Full time
About Us

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of thefastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

About the team:

The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client's experience with the TravelPerk platform.

About the role:

As a Senior Implementation Specialist (Sr IS), you are a platform expert who gets to know your clients' needs, and provide proactive recommendations and support to them throughout their onboarding by flexing your strong change management skills. In this role you'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations.

By producing a solid rollout plan that accurately covers the scope of the specific client's needs, including immediate travel and a long term success, you'll take a visible position of ownership and expertise throughout the global Implementation and Revenue teams.

You will ensure that new clients are fully prepared to use TravelPerk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring client accounts to their specifications & requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders.

The Sr IS role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, confidence to solve challenging situations or client requirements, and proactivity in making recommendations. You are never a passenger - you are the driver throughout a client's onboarding experience and must be confident in driving the execution of implementation, steering clients to use best practice recommendations, and dealing with strong personalities. You'll work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and drive successful client rollouts to enable long-term success.

What will you be doing:
  • Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
  • Carrying out consultative conversations with customers to collect their requirements.
  • Answering client requirements with your experience & data-driven best practice recommendations.
  • Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
  • Taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.
  • Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
  • Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
  • Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
  • Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
  • Analyzing completed implementation work to find ways to improve your own process & that of the team.
  • Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.
What will you need to succeed:
  • A customer-first mentality; you'll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
  • Proven track record of successfully managing and delivering complex projects in a fast-paced environment, including defining scope and managing changing requirements or priorities but maintaining the trajectory of the project.
  • Demonstrated ability to work with C-level stakeholders to define their requirements and or concerns in a clear, concise, and professional manner.
  • Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
  • A thoughtful consultative approach to making recommendations to both clients & internal stakeholders.
  • Willingness to seek out ways to improve & a mindset of continuous improvement.
  • Excited by challenges and have a personal drive to make a difference.
What do we offer?
  • Competitive compensation, including equity in TravelPerk
  • Generous vacation days so you can rest and recharge
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
  • Financial benefits like 401k with company matching and an HSA plan
  • Family services that include adoption benefits and equal paid parental leave
  • Global presence and hybrid work availability
  • Unforgettable TravelPerk events, including travel to one of our hubs
  • Learning and professional development opportunities
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities
  • VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
  • "Work from anywhere" in the world allowance of 20 working days per year.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston or Chicago hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials

TravelPerk is a global company with a diverse customer base-and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.