Director of Implementation

2 months ago

Boston, United States BlueSnap Full time

BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities, technologies, and services, all with only one integration.


The Director of Implementations is responsible for leading BlueSnap’s global Implementation Team. This team is responsible for consultatively leading clients through their integration to BlueSnap quickly and with ease.


The integration process typically begins once a contract is signed. At that point, Implementation Specialists consult with client, especially technical leaders and staff: understanding the business value expected, engaging the client’s project team, coordinating activities and tasks with the client and BlueSnap resources, support client’s ad hoc requests and questions, and working proactively to remove any hurdles in the way of the client going live.


Each Implementation Specialist is assigned many clients. Technical competence, knowledge of the industry and client goals, communication, and drive are the hallmarks of our strong team. The Director of Implementation will bring these skills plus energy, experience, and a positive attitude to accelerate the evolution and refinement of the team and its processes with an eye to automation of tasks and driving white-glove client experience.


This role is preferred to be based in Waltham, MA, but has the potential to be remote.


Responsibilities:


  • Manage a team of Implementation Specialists responsible for shepherding clients through the integration of technical and business systems, software, and solutions
  • Oversee and support multiple projects and merchants
  • Focus on improving scale by working within and across departments to develop more effective workflows, develop and roll-out task automation, and improve the day-to-day efficiency of the team
  • Build an extensive knowledge of department processes and continued improvement of existing processes and procedures
  • Evolve materials to exude professionalism
  • Review customers’ solution/requirements, develop high level project plans and ensure that integrations are completed on time and meet client expectations
  • Manage and assist Implementation team members in the day-to-day performance of their jobs
  • Develop and consistently maintain capacity and competency plan
  • Coordinate and assist with resolving service and implementation issues
  • May be involved in pre-sales product demonstrations or assisting with scoping projects or developing proposals
  • Ensure alignment between corporate objectives and departmental goals, priorities, and activities


Qualifications:


  • 5+ years’ experience in payment processing, ecommerce platform acquiring/issuing or financial services/credit industries
  • 3+ years supervisory/managerial experience developing and improving high-performing teams
  • 3+ years in a customer facing / implementation role
  • Proven record of leading process improvement and operational scaling
  • Strong sense of ownership, focus on client experience, and value
  • Passion for delivering client value and an excellent client experience
  • Exceptional analytical, communication, and technical skills
  • Self-driven and passionate
  • Constantly looking to improve the status quo
  • Familiarity with an environment where cross-functional collaboration is essential to accomplishing goals and objectives
  • Great team player


As an eligible full-time BlueSnap team member you will receive a competitive salary, along with an excellent benefits package which will include BlueCross BlueShield medical and dental insurance, FSA, HRA, vision, life, disability and more You will have the opportunity to save for retirement through our 401K plan which includes a generous company match. We find some of our best team members through employee referrals, which is why we provide you with the opportunity to earn significant referral bonuses. In addition, we provide our team members with a PTO plan that will help you enjoy nice work/life balance. These are just a few of the great benefits we offer. We look forward telling you more during the interview process with BlueSnap


BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias.

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