Account Manager II

2 weeks ago


Portland, United States Kaiser Permanente Full time

Note: Work location is the remote workplace (e.g. home address) per KP’s Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location state – Oregon

Job Summary:

Implements standard sales and retention strategy for health insurance or workers compensation accounts with guidance from a supervisor. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets with coaching from a supervisor. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and foundational product knowledge, and resolving or escalating concerns. Builds foundational knowledge of customer businesses and develops account strategies in alignment with customer goals. Collaborates internally and externally to develop account strategy, including supporting communication, and recommending solutions to customers. Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits with guidance from a supervisor. Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market.

Essential Responsibilities:
  • Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
  • Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to monitor contract, benefit/service, and renewal activities; demonstrating foundational product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; building a working understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to coordinate engagement programs (e.g., member wellness) with coaching from a supervisor; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with coaching from a supervisor.
  • Demonstrates commitment to KP sales and retention goals by: implementing standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform with coaching from a supervisor; and supporting the sustained growth and competitive position of KP in the market.
  • Contributes to the execution of sales and renewals by: supporting the RFR process end-to-end, following established timelines and best practices; supporting standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; following up on contracts, pricing, and membership accounting to implement the negotiated terms for sales and renewals; and identifying cross-sell and upsell opportunities to increase growth and retention.


  • Portland, United States Kaiser Permanente Full time

    Note: Work location is the remote workplace (e.g. home address) per KP’s Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location state – Oregon Job Summary: Manage business processes that support achieving and maintaining optimal business position in order to sustain and grow...


  • Portland, United States Income Property Management Full time

    Description Job Opportunity: Portfolio Manager II at CRMG Are you an experienced property management professional looking to take your career to the next level? Commercial and Residential Management Group is excited to announce an opportunity for a dynamic and dedicated Portfolio Manager II to join our team and oversee a growing portfolio of Class A...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Job Opportunity: Portfolio Manager II at CRMGAre you an experienced property management professional looking to take your career to the next level? Commercial and Residential Management Group is excited to announce an opportunity for a dynamic and dedicated Portfolio Manager II to join our team and oversee a growing...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for an Assistant Manager I with amazing attention to detail and exceptional customer service for the 155-unit high-rise apartment community of Burlington Tower located in the Pearl District of Downtown Portland.You will be assisting the Property Manager...


  • Portland, Oregon, United States Commercial & Residential Management Group Full time

    Commercial and Residential Management Group is looking for a Maintenance Technician II who can perform the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas for a 144-unit low-income tax-credit apartment community of Gateway Park Apartments The Maintenance Technician II will be required to perform essential...


  • Portland, Oregon, United States Commercial & Residential Management Group Full time

    Commercial and Residential Management Group (CRMG) is looking for a Maintenance Technician II for the 93-unit low-income tax-credit community of Vibrant Apartments in NW Portland. The Maintenance Technician II is responsible for performing the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas. The Maintenance...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for a Maintenance Technician II who can perform the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas. The Maintenance Technician II will be required to perform essential maintenance duties including...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for a Maintenance Technician II for D Street Salal Apartments. The Maintenance Technician II will be required to perform essential maintenance duties including repairs, electrical, plumbing, carpentry, painting, landscaping, plumbing, and janitorial tasks....


  • Portland, Oregon, United States CRMG Full time

    Description:Commercial and Residential Management Group is looking for a Maintenance Technician II who can perform the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas for a 144-unit low-income tax-credit apartment community of Gateway Park Apartments The Maintenance Technician II will be required to perform...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group is looking for a Maintenance Technician II who can perform the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas for a 144-unit low-income tax-credit apartment community of Gateway Park Apartments The Maintenance Technician...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group is looking for a Maintenance Technician II for three affordable housing apartment communities located in North Portland and Vancouver area with a total of 67 units.The Maintenance Technician II will be required to perform essential maintenance duties including repairs,...


  • Portland, Oregon, United States Commercial & Residential Management Group Full time

    Commercial and Residential Management Group (CRMG) is looking for a Maintenance Technician II for the 93-unit low-income tax-credit community of Vibrant Apartments in NW Portland. The Maintenance Technician II is responsible for performing the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas. The Maintenance...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group is looking for a Maintenance Technician II who can perform the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas for the apartment communities of Colony Park and Fir Terrace Apartments, with a combined total of 99 units. The...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group is looking for a Maintenance Technician II will be required to perform essential maintenance duties including repairs, electrical, plumbing, carpentry, painting, landscaping, plumbing, and janitorial tasks at the 148-unit apartment community of Vine Maple. Amenities include...


  • Portland, United States C&R Management Group LLC Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group is looking for a Maintenance Technician II who can perform the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas for nine apartment communities with a total of 241 units located in the Portland area.The Maintenance...

  • Accounting Manager

    5 days ago


    Portland, United States Creative Financial Staffing Full time

    Accounting Manager Well-respected distribution company located in North East Portland is seeking an Accounting Manager. This position is open to due growth and will report directly to the VP of Finance. Why Take the Accounting Manager Role: Great culture, laid back/nice people Room for growth Competitive salary and benefits Opportunity to join a company...

  • Accounting Manager

    2 weeks ago


    Portland, United States Creative Financial Staffing Full time

    Accounting Manager Well-respected distribution company located in North East Portland is seeking an Accounting Manager. This position is open to due growth and will report directly to the VP of Finance. Why Take the Accounting Manager Role: Great culture, laid back/nice people Room for growth Competitive salary and benefits Opportunity to join a company...

  • Estimator II

    3 weeks ago


    Portland, United States Core Group Resources Careers Full time

    Core Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.*Estimator II Job Summary* This position works in the...

  • Account Manager

    4 weeks ago


    Portland, United States Tandym Group Full time

    A professional services firm in Oregon is currently seeking a new Account Manager to join their growing Sales team and work with clients across the Pacific Northwest. In this role, the Account Manager will be responsible for assisting the Account Director work the pipeline, setting up meetings with key accounts, developing and growing relationships with key...

  • Accounting Manager

    3 days ago


    Portland, United States LHH Full time

    Accounting Manager-Hybrid-Portland, Oregon -$60-$70/hour Our Portland client is looking for a consultant to step in and lead small corporate accounting team through year end. Are you looking for a new consulting role with a stable, growing client, offering a lot of flexibility and nice team? Accounting Manager Job Responsibilities: Financial Reporting,...