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Implementation Manager

1 month ago

Minnetonka, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As new pharmacy clients are welcomed to OptumRx, the new client implementation team offers a best-in-class onboarding experience that is powered by strong governance and project management. Our Health Plan Implementation team is a separate and distinct division that handles our most sophisticated new Health Plan clients.

The Implementation Project Manager (IPM) will work closely with and assist the Sr. Implementation Project Managers (Sr. IPM) with internal/administrative needs throughout the Health Plan implementation. The IPM will be responsible for learning the overall Health Plan implementation process in order to be a successful member of the implementation team. The IPM will actively engage with all operations and account management resources across the OptumRx organization to deliver on our client promise.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Coordinate any client and/or internal deliverables with internal resources only
  • Responsible for posting all documentation to SharePoint and ensuring site stays organized. This includes reaching out to other IPMs and Sr. IPMs to make sure all documentation is posted on SharePoint weekly to prepare for the IPM Quality Audit
  • Responsible for routing and monitoring tasks in ServiceNow to appropriate internal resources
  • Ensure factual, timely, and quality implementation tracking, analysis, reporting, and communication strategies are utilized using established policies & procedures
  • Will participate as a silent listener on client calls in order to help with gathering deliverables
  • Build relationships with internal functional teams
  • Ability to pull any necessary go live reports for Sr. IPM review
  • Manage a standard/low maintenance type workstream which could include Finance/Rebates, Go To Market and Digital
  • Communicate weekly project plan updates and complete governance slides for assigned workstreams
  • Responsible for filling in the Implementation Blueprint Document (IBD) for assigned workstreams and routing/monitoring Service Now tasks as appropriate
  • Assist/shadow Sr. IPM or Sr. IPM Consultant as needed as part of the mentoring and career growth plan
  • Responsible for creating any agendas needed and taking meeting notes in the Project Tracking Log from both internal and external meetings
  • Identify complex issues and work with internal partners to solution
  • Serves as a resource to other IPMs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 2+ years of experience in PBM, health care or the pharmacy industry including influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
  • Ability to work non-standard hours during peak season time and through year-end holiday season (Christmas week/NYE/New Year's Day) as necessary to address client go-live issues and support cross-functional teams
  • Ability to travel up to 35% of the time

Preferred Qualifications:

  • Rx Claims experience
  • 1+ years of experience in MS Office Project
  • 1+ years of experience service now
  • 1+ years of Medicare and/or Medicaid client implementation experience
  • 1+ years of Implementation or healthcare project management experience
  • PBM Account Management experience
  • Ability to influence without authority
  • Ability to message, position, and present information for maximum customer impact and influence
  • Ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
  • Effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment

Soft Skills:

  • Independent contributor
  • Ability to multi-task, work with leaders and ensure client satisfaction

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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