Technical Support Coordinator

3 weeks ago

Chicago, United States Art Institute of Chicago Full time
MISSION

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive, inclusive understanding of human creativity.

We offer a competitive, comprehensive benefits package:
  • Generous paid time off
  • Paid holidays (up to 14 days)
  • Medical, dental, and vision insurance
  • Generous parental, caregiver, and medical leave benefits
  • Competitive retirement plan
  • Tuition remission and Tuition Exchange Program
  • Great employee discounts
  • Complimentary general admission to participating cultural institutions
Salary Grade 7

ABOUT THE POSITION:

Collaborate with the Director and staff of Technical Support Services to purchase, coordinate and deploy computers and peripherals to the museum and central administration.

DUTIES AND RESPONSIBILITIES:
  • Enters and maintains inventory information on resources supported by Technical Support Services.
  • Processes purchases for equipment and software supported by Technical Support Services.
  • Works with museum and central administration staff to deploy current equipment standards and plan for developing technology needs.
  • Assists the Director in preparing yearly budgets and budget forecasts.
  • Correspond with staff utilizing the current ticketing, service request and support systems.
  • Ensure that all correspondence with supported employees and contractors are documented and addressed in a timely and effective manner.
  • Work closely with Information Services staff and other departments to ensure timely resolution of technical support issues.
  • Transport equipment within and between campus buildings.
  • Responsible for shipping and receiving equipment to and from remote employees.
  • Install computer peripherals, examples: keyboards, mice, scanners, monitors, printers, etc.
  • Other duties as assigned.
PHYSICAL REQUIREMENTS:
  • Able to lift and utilize a push cart to move computer components and peripherals weighing up to 50 pounds.
  • Ability to walk and stand for periods at a time.
QUALIFICATIONS:
  • High School Diploma required.
  • Minimum 3-5 years of experience with inventory management and customer service strongly required.
  • The candidate must be detail oriented with strong written and verbal skills.
  • Experience in providing technical support for computers and peripherals.
  • Proficient in Microsoft Office and/or Google Workspace applications.
  • Familiarity with both Windows OS and macOS operating systems.

CLOSING STATEMENT

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.

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