IT Support Technician

2 months ago


Troy, United States Wild Bill's Tobacco Full time

We are seeking a skilled IT Technical Analyst to join our team. The ideal candidate will possess a strong technical background and a proven ability to troubleshoot and resolve complex IT issues. This role requires a hands-on approach to managing and supporting our IT infrastructure, including PCs, APs, Wi-Fi networks, routers, cameras, Windows, imaging, and Mac systems.

Responsibilities:

  • Provide technical support and troubleshooting for hardware and software issues related to PCs, laptops, printers, and peripherals.
  • Configure, install, and maintain computer hardware, software, and peripherals.
  • Manage and troubleshoot network infrastructure, including Wi-Fi, routers, switches, and firewalls.
  • Design, implement, and maintain network cabling and connectivity.
  • Configure and troubleshoot IP cameras and surveillance systems.
  • Perform system imaging and deployment.
  • Manage and maintain user accounts and permissions.
  • Assist with IT projects and initiatives.
  • Provide excellent customer service to end-users.
  • Stay up-to-date on the latest IT technologies and trends.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Minimum of [number] years of experience in IT support or network administration.
  • Strong knowledge of PC hardware and software, including Windows operating systems.
  • Experience with network infrastructure, including routers, switches, and Wi-Fi.
  • Understanding of IP camera systems and network video recording.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong desire to learn and adapt to new technologies.
  • Empathy and a customer-focused approach.
Preferred Qualifications:
  • Experience with Windows OS.
  • Certifications in network administration.
  • Experience with IT ticketing systems.
Competencies:
  • Technical Proficiency: Demonstrated expertise in PC hardware and software, networking, and IT infrastructure.
  • Problem Solving: Ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Customer Focus: Committed to providing exceptional customer service and building strong relationships with end-users.
  • Communication: Effective verbal and written communication skills to interact with technical and non-technical stakeholders.
  • Learning Agility: Openness to new technologies and the ability to quickly acquire new knowledge and skills.
  • Empathy: Ability to understand and share the feelings of others, especially when providing support.

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