MAC Support
4 months ago
Mac Support Specialist
The team is looking for an Apple SME to support the expanding fleet of Executive Support customers using Apple technologies: iPads, iPhones, Mac Book Pros and iMacs.
Responsibilities
• Provide L2 support to corporate teammates and executives, with a focus on Mac Book Pro support and other Apple devices.
• Use out-of-the-box thinking and creative problem-solving skills to resolve issues while adhering quickly and effectively within the boundaries of corporate standards and policies.
• Build customer trust when responding to support calls and interacting with customers face-to-face or remotely through telephone, email, or video conferencing by demonstrating IT expertise across a variety of technical disciplines
• Provide customer with guidance on operating system usage, applications, data backups, data recovery, and compliance with IT Security policies.
• Provide feedback and recommendations to Mac Engineering team on user experience, application compatibility, and usability of the toolsets.
Qualifications
• 5+ years of Mac support experience
• 2+ years of experience with mobile technology and Apple iOS environment, including MDM tools (JAMF, Intune, Configurator)
• pple Certified Support Professional certified
• Jamf 200 experience
• Experience supporting Enterprise applications on macOS including (Jamf self-service, Microsoft Office 365, WebEx, Dropbox, Zscaler)
Our preferred requirements:
• bility to assess customers' support needs when called upon, then provide solutions.
• Flexibility to regularly rotate through different technical specialties and skill sets.
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.
• Success in team environments, demonstrating shared responsibility and accountability with other team members.
• Possess a strong customer service attitude, empathy, and the ability to interact with senior management comfortably and confidently on a regular basis, sometimes during demanding situations.
• Possess strong interpersonal skills, maturity and professionalism in all situations.
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