Security Operations Center Technical Support

5 days ago

San Antonio, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewFrom the largest Fortune 500 companies to the smallest, most innovative start-ups, we help organizations of all sizes navigate a constantly changing security and compliance landscape. We discover - and shut down - advanced cyber attacks. We keep watch over networks 24 hours a day, 7 days a week 365 days a year. And we help commercial organizations efficiently adapt to demanding security compliance requirements.Job Description

The STS Analyst I is an entry-level position within the security operations center and is responsible for addressing SOC monitoring technical issues and customer technical inquiries.

The STS Analyst I is responsible for providing effective technical administration through triage, investigation, communication, and reporting. Under the direction of STS team manager, the STS Analyst I will review and process technical requests from various security ticketing systems and will communicate with customers regularly. The STS Analyst I will provide recommendations for tuning, playbooks, and orchestration. As well as serve as a strategic cyber security guide for all post-sales activity for onboarding customers.

What You'll Do:

  • Triage, analyze, assist, and remediate customer technical inquiries from ticketing systems and/or phone

  • Assist in onboarding new ActiveEye monitoring customers

  • Provide cyber-related guidance for new customer implementations

  • Identify opportunities for process improvement

  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

  • Research customers' technical issues in a timely manner and follow up with recommendations and action plans.

  • Escalate customer issues to senior engineers and /or management when appropriate.

  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.

  • Maintain written knowledge base content to capture new learning for reuse throughout the company and user base.

  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

  • Drive support cases to ensure issues are being resolved in a timely manner.

  • Ability to investigate and evaluate network traffic, read and interpret logs and packet captures

  • Knowledge of computer security/networking concepts

  • Familiar with SIEM or similar security tools

  • Familiar with managing & analyzing alerts from security tools such as firewalls and IDS/IPS systems

  • Familiar with interpreting and analyzing vulnerability scan results

  • Able to become proficient with Windows/Linux-based command line

  • Able to become proficient with various monitoring software such as Carbon Black, Crowdstrike, Cortex, etc.

  • Critical thinking and analytical skills

  • Good written and oral communication skills

  • Familiar with AWS, Azure, or GCP

Basic Requirements

  • Bachelor's Degree or 3+ years of IT experience

  • US Citizen due to the nature of some government contracts

  • SEC+ certification or ability to obtain within 6-12 months of hire

Travel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans
  • Medical, Dental, Visionbenefits
  • 401K with Company Match
  • 10 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

  • Technical Support

    2 weeks ago

    San Antonio, United States Aegis Security Solutions Full time

    Job DescriptionJob DescriptionTechnical Support & Sales RepresentativeAegis Security Solutions is seeking a professional Technical Support/Sales Representative. The primary function of this position is to handle and resolve calls from both customers and field technicians with operation and programming challenges. Upload and download changes requested by...

  • Technical Support Associate

    2 weeks ago

    San Antonio, Texas, United States Smarter Call Center Full time

    Job OverviewSmarter Call Center is seeking an experienced Technical Support Associate to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to clients.Salary: $45,000 - $60,000 per year, depending on experience and qualifications.ResponsibilitiesThe ideal candidate...

  • Operations Center Support Technician, Entry Level

    4 weeks ago

    San Antonio, United States ManTech Full time

    Join a new and exciting opportunity to protect national security and provide premier mission-focused IT services for a dynamic and growing program. Currently, ManTech is seeking a motivated, career and customer-oriented Operations Center Support Technician to join our 24x7 watch floor team near San Antonio, TX. In this role, you will provide support for...

  • Technical Support Specialist

    2 weeks ago

    San Francisco, California, United States Intelligent Technical Solutions Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Intelligent Technical Solutions. In this role, you will be responsible for providing top-notch technical assistance to our clients.About the RoleThe Technical Support Specialist will play a critical role in maintaining our high standards of IT service. You will...

  • Technical Support Specialist

    1 month ago

    san antonio, United States Dunhill Professional Search & Government Solutions Full time

    Technical Support SpecialistHybrid – San Antonio, TX or Arlington, VA***US Citizenship Required***We are looking for a Technical Support Specialist to support a project with the IRS in a hybrid capacity. This is a great role for someone starting out in their IT career and is looking for a company that values long term growth. Experience with ServiceNow...

  • Technical Support Specialist

    1 month ago

    San Antonio, United States Dunhill Professional Search & Government Solutions Full time

    Technical Support SpecialistHybrid – San Antonio, TX or Arlington, VA***US Citizenship Required***We are looking for a Technical Support Specialist to support a project with the IRS in a hybrid capacity. This is a great role for someone starting out in their IT career and is looking for a company that values long term growth. Experience with ServiceNow...

  • Technical Program Manager

    2 weeks ago

    San Antonio, Texas, United States Digital Consultants LLC Full time

    At Digital Consultants LLC, we're seeking a skilled Technical Program Manager to oversee the delivery of exceptional IT support services to our valued client, the Air Force Security Forces Center (AFSFC) at Joint Base San Antonio (JBSA) - Lackland. As part of our team, you'll be responsible for managing all on-site contract personnel while collaborating...

  • Technical Support Expert

    2 weeks ago

    San Antonio, Texas, United States Knight Office Solutions Inc Full time

    Network Support SpecialistWe are seeking a highly skilled Network Support Specialist to join our team at Knight Office Solutions Inc.About the Role:This position involves providing exceptional technical assistance to our clients, troubleshooting connectivity problems, and maintaining smooth operation of our systems.You will be responsible for identifying and...

  • Cybersecurity Operations Specialist

    1 week ago

    San Antonio, Texas, United States Universal Technical Resource Services, Inc. Full time

    Universal Technical Resource Services, Inc. (UTRS) is a leading provider of engineering, management, and digital services to the public and private sectors. We are seeking a highly skilled Cybersecurity Operations Specialist to support our mission to deliver creative, high-quality technology-based services to our customers on time and within budget.This role...

  • Security Operations Center Analyst

    4 months ago

    San Francisco, United States Cloudflare Inc Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Technical Support Specialist

    1 week ago

    San Antonio, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time

    Role Overview:As a Technical Support Specialist at Futran Tech Solutions Pvt. Ltd., you will play a crucial role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide top-notch technical support to our employees, addressing their technical issues and concerns in a timely and efficient manner.Key...

  • Technical Support Specialist for Top Secret Clearances

    1 week ago

    San Antonio, Texas, United States Top Secret Clearance Jobs Full time

    About the Job Opportunity Technical Support Specialist for Top Secret ClearancesCompany Overview: At Top Secret Clearance Jobs, we are dedicated to connecting highly skilled professionals with top-secret clearance opportunities. Our team of experts is committed to helping you find your next career opportunity and achieve success in a challenging and...

  • Jr. Technical Support Specialist

    2 weeks ago

    San Antonio, United States Futran Tech Solutions Pvt. Ltd. Full time

    Role: Tech Support Specialist Location: San Antonio, TX JD: Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 6a-10p, Mon-Fri, 8a-6p, Sat/Holidays Please provide a summary of the project/initiative that this candidate will be working on? candidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issues What...

  • Cloud Computing Expert with Advanced Security Clearance

    1 week ago

    San Antonio, Texas, United States Optimized Technical Solutions Full time

    About the RoleWe are seeking a highly skilled Cloud Computing Expert to join our team at Optimized Technical Solutions. This is a fully remote position that requires a Secret Clearance.Key ResponsibilitiesDesign and implement Compliance as Code to ensure security configuration of cloud resources upon deployment.Provide expert-level guidance on cloud service...

  • Technical Account Manager

    4 weeks ago

    San Jose, United States Oleria Security Full time

    Are you an experienced Technical Account Manager looking to make a significant impact in the cybersecurity industry? Oleria is a quickly growing enterprise cybersecurity startup founded by industry luminaries Jim Alkove and Jagadeesh Kunda. Our team brings deep security, data, and SaaS experience building and securing some of the world's largest platforms...

  • Technical Account Manager

    4 weeks ago

    San Jose, United States Oleria Security Full time

    Are you an experienced Technical Account Manager looking to make a significant impact in the cybersecurity industry? Oleria is a quickly growing enterprise cybersecurity startup founded by industry luminaries Jim Alkove and Jagadeesh Kunda. Our team brings deep security, data, and SaaS experience building and securing some of the world's largest platforms...

  • Global Security Operations Center Manager

    1 week ago

    San Francisco, California, United States Stripe Full time

    Unlock Global Opportunities as a Global Security Operations Center Manager at StripeWe are seeking an experienced security leader to join our team in South San Francisco, CA. As the Global Security Operations Center Manager at Stripe, you will help mature our core risk-based and intelligence-led deliverables to office locations worldwide.About the RoleServe...

  • Chief Security Operations Manager

    6 days ago

    San Francisco, California, United States Edgeworth Security Full time

    About the RoleWe are seeking a skilled Chief Security Operations Manager to join our team at Edgeworth Security in San Francisco Bay Area, California. As a key member of our organization, you will be responsible for managing large-scale security projects from inception to completion, ensuring timely delivery within budget and to client satisfaction.Key...

  • Cyber Security Operations Specialist

    7 days ago

    San Antonio, Texas, United States SIM&S, Inc. Full time

    Job OverviewWe are seeking a skilled Cyber Security Operations Specialist to join our team at SIM&S, Inc.CompensationThe estimated salary for this position is $115,000 - $120,000 per year.Job ResponsibilitiesAs a Cyber Security Operations Specialist, you will be responsible for conducting network navigation, tactical forensic analysis, and collection of...

  • Technical Support Specialist

    2 weeks ago

    San Antonio, Texas, United States ASM Research Full time

    About the Role: We are seeking a Technical Support Specialist to join our team at ASM Research. In this role, you will be responsible for providing top-notch technical support to our customers, troubleshooting issues, and ensuring that they receive the best possible service.About You: To be successful in this position, you should have a strong background in...