Technical Support Specialist

2 months ago


San Antonio, United States Dunhill Professional Search & Government Solutions Full time

Technical Support Specialist

Hybrid – San Antonio, TX or Arlington, VA

***US Citizenship Required***


We are looking for a Technical Support Specialist to support a project with the IRS in a hybrid capacity. This is a great role for someone starting out in their IT career and is looking for a company that values long term growth. Experience with ServiceNow and/or SharePoint are a plus


Job Description:

Maintain program-wide approaches, plans, policies, and procedures. Responsibilities include:

  • Ensure automation capabilities function properly in ServiceNow
  • Troubleshoot and escalate automation breaks when necessary
  • Manage content for over high volume tools (in ServiceNow)
  • Assist audit team with audit discrepancies for immediate resolution
  • Provide technical configuration requirements for technical team to perform ServiceNow enhancements
  • Work consistently with cross-functional teams when onboarding new tools/systems into ServiceNow
  • Work closely with PMO to ensure access requests meet client policies and compliance
  • Maintain internal process document and templates
  • Manage Project SharePoint access requests


Minimum skills and qualifications:

  • ServiceNow Tools Administrator: Beginner
  • Security Compliance Operations: Beginner
  • Microsoft SharePoint Administration: Beginner
  • Communications Development and Delivery: Advance
  • Business Operations Management: Beginner


Preferred skills and qualifications:

  • High School Diploma; Bachelor’s Degree preferred or equivalent relevant experience
  • 0-2 years of administrative support or project coordination experience on government contracts



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